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The Palgrave Handbook of Service Management
Edvardsson, Bo (ed.); Tronvoll, Bård (ed.) - 2022
Part 1: Perspectives on Service Management -- Chapter 1: Overview of the Book -- Chapter 2: Framing and Defining … Service Management -- Chapter 3: Service Management: Evolution, Current Challenges, and Opportunities -- Chapter 4: Service … Management – Scope, Challenges, and Future Developments -- Chapter 5: Is Service Management experiencing a Change of Era …
Persistent link: https://www.econbiz.de/10013203497
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Wettbewerbsvorteile durch ökologische Dienstleistungen : Umsetzung in der Unternehmenspraxis
Behrendt, Siegfried; Pfitzner, Ralf; Kreibich, Rolf - 1999
Persistent link: https://www.econbiz.de/10001401191
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Einsatz von Qualitätsinstrumenten und -methoden : ein Anwendungsmodell für Dienstleistungen am Beispiel der Instandhaltung
Jöbstl, Oliver - 1999
Persistent link: https://www.econbiz.de/10001408571
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Devising a quality management system for new service-support contracts in industry
McLay, Allan; Everett, Robert; Keith-Storey, Andrew - In: International journal of agile systems and management : … 9 (2016) 4, pp. 340-362
Persistent link: https://www.econbiz.de/10011661018
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Service Levels in der Logistik : mit KPIs und SLAs erfolgreich steuern
Pulverich, Michael (ed.) - 2007 - 1. Aufl., Stand Juli 2007
Persistent link: https://www.econbiz.de/10003555648
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Expectations of manufacturing companies regarding future priorities of improvement actions taken by their suppliers
Urbaniak, Maciej; Rogala, Piotr; Kafel, Piotr - In: Operations management research : OMR ; advancing … 16 (2023) 1, pp. 296-310
Persistent link: https://www.econbiz.de/10014261300
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Improving service quality through managing customer contact : case of airlines
Hwang, Su-Young; Choung, Eun-Mi; Boo, Je-Man; Kim, … - In: International journal of productivity and quality … 15 (2015) 2, pp. 203-214
Persistent link: https://www.econbiz.de/10011376522
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A framework for service quality improvement in multi-stage processes
Roy, Sheila; Mukherjee, Indrajit - In: International journal of services and operations management 21 (2015) 2, pp. 150-174
Persistent link: https://www.econbiz.de/10011380057
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Improving the service operations of container terminals
Hsu, Web-kai K. - In: The international journal of logistics management 24 (2013) 1, pp. 101-116
Persistent link: https://www.econbiz.de/10009787530
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Measuring the effect of queues on customer purchases
Lu, Yina; Musalem, Andrés; Olivares, Marcelo; … - In: Management science : journal of the Institute for … 59 (2013) 8, pp. 1743-1763
Persistent link: https://www.econbiz.de/10009788989