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The relative significance of product quality attributes driving customer satisfaction within the fast fashion market : a UK perspective

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Service quality as determinant of customer satisfaction

Đukić, Suzana; Kijevčanin, Velida - In: Facta Universitatis / Series economics and organization … 9 (2012) 3, pp. 311-325

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Measuring service quality in mid-scale hotels

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Enabling a transformative service system by modeling quality dynamics

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The effects of relationship quality and lean applications on buyer-seller relationships

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Quality and private label encroachment strategy

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Improving supply quality through the store-initiated returns in wholesale supply chains

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Measurement of service quality in the hotel sector : the case of Northern Poland

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The elements of customer satisfaction model in Serbian conditions

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Total quality management for banking sector : conceptualitsation and scale development

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