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Integrated management systems and organizational performance : a multidimensional perspective

Barbosa, Anrafel de Souza; Silva, Luiz Bueno da; … - In: Total quality management & business excellence 34 (2023) 11/12, pp. 1469-1507

Persistent link: https://www.econbiz.de/10014320306

Achieving excellence in services marketing : roles in customer delight

Mandal, Pratap Chandra - In: International journal of business excellence : IJBEX 20 (2020) 3, pp. 359-374

Persistent link: https://www.econbiz.de/10012199135

Design and validity of a holistic scale for service-quality self-assessments : a case study in service companies

Herrera-de-la-Barrera, Jasmin; Narvaez-Zuñiga, Claudio … - In: International journal of productivity and quality … 35 (2022) 4, pp. 494-516

Persistent link: https://www.econbiz.de/10013257181

Importance of SERVQUAL dimensions in leveraging service quality in insurance industry from the perspective of different cultural and socioeconomic environment : a SEM approach

Kumar, R. Meikanda Ganesh; Jothimurugan, T.; Anbuoli, P. - In: International journal of services and operations management 30 (2018) 1, pp. 98-119

Persistent link: https://www.econbiz.de/10011878423

An investigation into Italian consumers' awareness, perception, knowledge of European Union quality certifications, and consumption of agri-food products carrying those certificati...

Sampalean, Niculina Iudita; Rama, Daniele; Visentin, Giulio - In: Bio-based and applied economics 10 (2021) 1, pp. 35-49

The present study investigated Italian consumers' awareness, perception, knowledge of European Union (EU) quality certifications: Protected Designation of Origin (PDO), Protected Geographical Indication (PGI), Traditional Specialty Guaranteed (TSG), and organic as well as the consumption of...

Persistent link: https://www.econbiz.de/10013267829

Clusters of elements for quality assurance of health worker protection measures in times of COVID-19 pandemic

Orzeł, Bartosz; Wolniak, Radosław - In: Administrative Sciences : open access journal 11 (2021) 2, pp. 1-14

The COVID-19 (coronavirus disease) pandemic has had a significant impact on the healthcare delivery system worldwide. Many pre-pandemic norms, standards, and methods of providing medical services in most medical facilities had to be changed and re-evaluated. Many of them will likely stay changed...

Persistent link: https://www.econbiz.de/10012602101