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~subject:"Quality management"
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Quality management
Consumer behaviour
18
Konsumentenverhalten
17
Greece
16
Griechenland
12
Service quality
12
Customer satisfaction
11
Dienstleistungsqualität
10
Qualitätsmanagement
10
Job satisfaction
9
Kundenzufriedenheit
9
Arbeitszufriedenheit
8
Shipping
7
Viral marketing
7
Virales Marketing
7
Brand image
5
Holiday behaviour
5
Markenimage
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Schifffahrt
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Tourism industry
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Tourism marketing
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Tourismuswirtschaft
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Urlaubsverhalten
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Beziehungsmarketing
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Crisis management
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Einzelhandel
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Firm performance
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Krisenmanagement
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Learning organization
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Lernende Organisation
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Performance measurement
4
Performance-Messung
4
Relationship marketing
4
Retail trade
4
Satisfaction
4
Tourismusmarketing
4
Unternehmenserfolg
4
shipping
4
B-to-B-Marketing
3
Brand management
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research-article
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English
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Pantouvakis, Angelos
11
Bouranta, Nancy
2
Karakasnaki, Maria
2
Psomas, Evangelos
2
Psomas, Evangelos L.
2
Dimas, Athanassios
1
Kafetzopoulos, Dimitrios P.
1
Kokotas, Theodosios
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Tsafarakis, Stelios
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Managing service quality : MSQ ; an international journal
2
Maritime policy and management : MPM
2
The TQM journal : the international review of organizational improvement
2
International journal of quality and service sciences
1
Journal of air transport management
1
Maritime economics & logistics : a quarterly scientific journal committed to the advancement of maritime economics as a distinct and well defined branch of both applied economics and international business
1
The TQM Journal
1
Total quality management & business excellence : an official journal of the European Society for Organisational Excellence
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ECONIS (ZBW)
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1
The relative importance of service features in explaining customer satisfaction : a comparison of measurement models
Pantouvakis, Angelos
- In:
Managing service quality : MSQ ; an international journal
20
(
2010
)
4
,
pp. 366-387
Persistent link: https://www.econbiz.de/10008655292
Saved in:
2
Market orientation and service quality : opponents or colleagues
Pantouvakis, Angelos
- In:
International journal of quality and service sciences
6
(
2014
)
2/3
,
pp. 89-111
Persistent link: https://www.econbiz.de/10010404690
Saved in:
3
Does ISO 9000 series certification matter for the financial performance of ports? : some preliminary findings from Europe
Pantouvakis, Angelos
;
Dimas, Athanassios
- In:
Maritime policy and management : MPM
37
(
2010
)
5
,
pp. 505-522
Persistent link: https://www.econbiz.de/10008701716
Saved in:
4
The impact of ISO 9001 effectiveness on the performance of service companies
Psomas, Evangelos L.
;
Pantouvakis, Angelos
; …
- In:
Managing service quality : MSQ ; an international journal
23
(
2013
)
2
,
pp. 149-164
Persistent link: https://www.econbiz.de/10009728562
Saved in:
5
ISO 9001 overall performance dimensions : an exploratory study
Psomas, Evangelos
;
Pantouvakis, Angelos
- In:
The TQM journal : the international review of …
27
(
2015
)
5
,
pp. 519-531
Persistent link: https://www.econbiz.de/10011443161
Saved in:
6
Exploring total quality management applications under uncertainty : a research agenda for the shipping industry
Pantouvakis, Angelos
;
Psomas, Evangelos
- In:
Maritime economics & logistics : a quarterly scientific …
18
(
2016
)
4
,
pp. 496-512
Persistent link: https://www.econbiz.de/10011587537
Saved in:
7
An empirical assessment of ISM Code effectiveness on performance: the role of ISO certification
Pantouvakis, Angelos
;
Karakasnaki, Maria
- In:
Maritime policy and management : MPM
43
(
2016
)
7/8
,
pp. 874-886
Persistent link: https://www.econbiz.de/10011647757
Saved in:
8
Identifying the critical determinants of TQM and their impact on company performance : evidence from the hotel industry of Greece
Bouranta, Nancy
;
Psomas, Evangelos L.
;
Pantouvakis, Angelos
- In:
The TQM journal : the international review of …
29
(
2017
)
1
,
pp. 147-166
Persistent link: https://www.econbiz.de/10011648883
Saved in:
9
A multiple criteria approach for airline passenger satisfaction measurement and service quality improvement
Tsafarakis, Stelios
;
Kokotas, Theodosios
;
Pantouvakis, …
- In:
Journal of air transport management
68
(
2018
),
pp. 61-75
Persistent link: https://www.econbiz.de/10011845851
Saved in:
10
Role of the human talent in total quality management-performance relationship: an investigation in the transport sector
Pantouvakis, Angelos
;
Karakasnaki, Maria
- In:
Total quality management & business excellence : an …
28
(
2017
)
9
,
pp. 959-973
Persistent link: https://www.econbiz.de/10011778023
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