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Effective maritime security : conceptual model and empirical evidence

Vinh Van Thai - In: Maritime policy and management : MPM 36 (2009) 2, pp. 147-163

Persistent link: https://www.econbiz.de/10003853434

Logistics service quality : conceptual model and empirical evidence

Vinh Van Thai - In: International journal of logistics : research and … 16 (2013) 2, pp. 114-131

Persistent link: https://www.econbiz.de/10009786640

Service quality appraisal : a study of interactions

Yuen, Kum Fai; Vinh Van Thai - In: Total quality management & business excellence : an … 28 (2017) 7, pp. 730-745

Persistent link: https://www.econbiz.de/10011977028

Quality management for seaports integrated in supply chains

Tran, Hai; Cahoon, Stephen; Chen, Shu-ling - In: International journal of shipping and transport … 4 (2012) 4, pp. 376-392

Persistent link: https://www.econbiz.de/10009634564

Service quality in maritime transport: conceptual model and empirical evidence

Thai, Vinh V. - In: Asia Pacific Journal of Marketing and Logistics 20 (2008) 4, pp. 493-518

Purpose – The purpose of this paper is to extend knowledge on service quality and how it is defined and thus, managed, in the context of maritime transport by proposing and testing a new conceptual model of service quality. Design/methodology/approach – The study used a sample of 197...

Persistent link: https://www.econbiz.de/10014674654