Logistics service quality : conceptual model and empirical evidence
Year of publication: |
2013
|
---|---|
Authors: | Vinh Van Thai |
Published in: |
International journal of logistics : research and applications. - Abingdon : Taylor & Francis, ISSN 1367-5567, ZDB-ID 1401605-9. - Vol. 16.2013, 2, p. 114-131
|
Subject: | Dienstleistungsqualität | Service quality | Logistikdienstleister | Logistics provider | Logistik | Logistics | Qualitätsmanagement | Quality management |
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