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~subject:"Quality management"
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Quality management
Service quality
21,753
Dienstleistungsqualität
21,002
Lieferantenmanagement
17,582
Supplier relationship management
17,539
Customer satisfaction
15,530
Kundenzufriedenheit
13,947
Relationship marketing
8,962
Beziehungsmarketing
8,919
Consumer behaviour
7,987
Konsumentenverhalten
7,795
Supply chain
5,546
Lieferkette
5,542
Theorie
4,737
Theory
4,682
Deutschland
3,292
Qualitätsmanagement
3,179
Germany
3,141
USA
2,847
United States
2,794
Wirtschaftsprüfung
2,545
Financial audit
2,539
Electronic Commerce
2,291
E-commerce
2,266
Krankenhaus
2,000
Hospital
1,984
Unternehmensnetzwerk
1,679
Health care
1,676
Business network
1,675
Complaint management
1,650
Beschwerdemanagement
1,649
Gesundheitsversorgung
1,644
Customer service
1,625
Papierindustrie
1,618
Vertrauen
1,616
Confidence
1,606
Business-to-business marketing
1,583
B-to-B-Marketing
1,576
Einzelhandel
1,553
Retail trade
1,543
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1,212
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490
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2,394
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71
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Konferenzschrift
29
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25
research-article
21
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19
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19
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11
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11
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10
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8
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3
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2,691
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Bruhn, Manfred
32
Shahin, Arash
17
Rahman, Zillur
13
Talib, Faisal
13
Prybutok, Victor R.
12
McFadden, Kathleen L.
10
Schreier, Gerhard
10
Antony, Jiju
9
Cudney, Elizabeth A.
9
Dahlgaard-Park, Su Mi
8
Marimon, Frederic
8
Qureshi, M. N.
8
Medeiros, Denise Dumke de
7
Chakraborty, Subhajit
6
Dwivedi, Yogesh Kumar
6
Melo, Fagner José Coutinho de melo
6
Mysen, Tore
6
Rust, Roland T.
6
Stauss, Bernd
6
Svensson, Göran
6
Witell, Lars
6
Zhang, Min
6
Awasthi, Anjali
5
Basu, Rana
5
Benkenstein, Martin
5
Bhola, Prabha
5
Chang, Tsang-Chuan
5
Chen, Kuen-Suan
5
Cheng, Ching-Chan
5
Dahlgaard, Jens Jörn
5
Gandhi, Surjit Kumar
5
Gotzamani, Katerina
5
Gowen, Charles, III.
5
Gremyr, Ida
5
Gupta, Ajay
5
He, Zhen
5
Johnson, Dana M.
5
Kaynak, Hale
5
Llach, Josep
5
Sachdeva, Anish
5
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Hochschulrektorenkonferenz
17
IGI Global
7
OECD
4
European Association of Agricultural Economists
3
Springer Fachmedien Wiesbaden
3
Springer-Verlag GmbH
3
Taylor and Francis.
3
A. T. Kearney GmbH <Berlin>
2
European Organization for Quality Control
2
Hongkong / Securities and Futures Commission
2
International Center for Food Chain and Network Research
2
International Conference on Innovative Trends in Business Practices for Sustainable Development <2016, Chennai>
2
National Bureau of Economic Research
2
University of Madras / Department of Commerce
2
World Bank
2
AOK-Bundesverband
1
Abschlusskongress des Projektes Qualitätssicherung <2001, Bonn>
1
Aspen Systems Corporation
1
Berufliche Fortbildungszentren der Bayerischen Wirtschaft
1
Bildungswerk der Bayerischen Wirtschaft
1
Bochumer Qualitätstage <3, 1994, Bochum>
1
Bund-Länder-Kommission für Bildungsplanung und Forschungsförderung
1
Bundesinstitut für Berufsbildung
1
Deutsch-Schweizerische Gesellschaft für Gesundheitspolitik
1
Deutsche Gesellschaft für Qualität
1
Deutsche Gesellschaft für Qualität / Arbeitsgruppe QM in der Öffentlichen Verwaltung
1
Deutscher Reisebüro-Verband
1
Deutsches Forschungsinstitut für Öffentliche Verwaltung Speyer
1
Deutsches Institut für Normung
1
Deutschland / Bundesregierung
1
Deutschland / Deutscher Bundestag
1
Edward Elgar Publishing
1
Erasmus Research Institute of Management
1
European Society for Opinion and Marketing Research
1
Europäische Kommission / Gemeinsame Forschungsstelle
1
Excellence in Services International Conference <26., 2023, Paisley>
1
Fachhochschule des Landes Rheinland-Pfalz / Abteilung Mainz / Fachbereich Betriebswirtschaft <3>
1
Forschungs- und Entwicklungsinstitut für das Sozial- und Gesundheitswesen Sachsen-Anhalt <Magdeburg>
1
Forschungsgemeinschaft Qualitätssicherung
1
Forum Bildung
1
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Total quality management & business excellence : an official journal of the European Society for Organisational Excellence
113
International journal of productivity and quality management : IJPQM
92
The TQM journal : the international review of organizational improvement
77
International journal of quality & reliability management
65
Total quality management & business excellence
53
Quality management journal : QMJ
51
International journal of production economics
41
International journal of production research
40
International journal of quality and service sciences
36
International journal of services and operations management
31
European journal of operational research : EJOR
24
Auditing : a journal of practice & theory
21
International journal of hospitality management
21
Beiträge zur Hochschulpolitik
20
Health care management review : HCM review
20
Benchmarking : an international journal ; BIJ
19
Journal of health organization and management
19
International journal of six sigma and competitive advantage : IJSSCA
18
Journal of retailing and consumer services
18
Amfiteatru economic : an economic and business research periodical
17
International journal of contemporary hospitality management
15
Managing service quality : MSQ ; an international journal
15
The service industries journal
15
Cogent business & management
14
European research studies
14
Industrial marketing management : the international journal for industrial and high-tech firms
14
International journal of business information systems : IJBIS
14
Journal of air transport management
14
Production and operations management : an international journal of the Production and Operations Management Society
14
International journal of services and operations management : IJSOM
13
Journal of business research : JBR
13
Benchmarking : an international journal
12
International journal of services, economics and management
12
Manufacturing & service operations management : M & SOM
12
Service business
12
The accounting review : a publication of the American Accounting Association
12
Business process management journal
11
Europäische Hochschulschriften / 5
10
Gabler Edition Wissenschaft
10
International Journal of Quality & Reliability Management
10
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Source
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ECONIS (ZBW)
3,073
Other ZBW resources
35
RePEc
2
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1
The revitalising effect of ISO 9001 on dissatisfied customers
Petnji Yaya, Luc Honore
;
Marimon, Frederic
;
Casadesús, …
- In:
Total quality management & business excellence : an …
25
(
2014
)
8
,
pp. 856-864
Persistent link: https://www.econbiz.de/10010393804
Saved in:
2
Developing control charts in monitoring service quality based on the number of customer complaints
Chen, Kuen-Suan
;
Chang, Tsang-Chuan
;
Wang, Kung-Jeng
; …
- In:
Total quality management & business excellence : an …
26
(
2015
)
5/6
,
pp. 675-689
Persistent link: https://www.econbiz.de/10011305614
Saved in:
3
Kundenmanagement als Erfolgsfaktor : Grundlagen des Tourismusmarketing
Hinterhuber, Hans H.
(
ed.
);
Bieger, Thomas
(
contributor
)
-
2004
Persistent link: https://www.econbiz.de/10001810504
Saved in:
4
Quality function deployment in failure recovery and prevention
Chen, Hsi-Tien
- In:
The service industries journal
36
(
2016
)
13/14
,
pp. 615-637
Persistent link: https://www.econbiz.de/10011655406
Saved in:
5
The integration between service value and service recovery in the hospitality industry : an application of QFD and ANP
Wu, Wann-Yih
;
Qomariyah, Alfiyatul
;
Nguyen Thi Truong Sa
; …
- In:
International journal of hospitality management
75
(
2018
),
pp. 48-57
Persistent link: https://www.econbiz.de/10011944943
Saved in:
6
Optimizing service failure and damage control
Halbheer, Daniel
;
Gärtner, Dennis
;
Gerstner, Eitan
; …
- In:
International journal of research in marketing : IJRM ; …
35
(
2018
)
1
,
pp. 100-115
Persistent link: https://www.econbiz.de/10011816976
Saved in:
7
Analyse des Nachkaufverhaltens als Folge der Zufriedenheit mit Finanzdienstleistungen
Breyer, Martin
-
1998
Persistent link: https://www.econbiz.de/10000646036
Saved in:
8
The moderation influence of warranty on customer satisfaction's antecedents : an emprical evidence from automotive dealerships
Sabbagh, Omar
;
Mohd Nizam Ab Rahman
;
Wan Rosmanira Ismail
; …
- In:
The service industries journal
37
(
2017
)
5/6
,
pp. 381-407
Persistent link: https://www.econbiz.de/10011741146
Saved in:
9
Green supply chain and customer satisfaction in modern retailing : a dual-perception analysis with SEM approach
Soykoth, Mostofa Wahid
;
Rahaman, Mohammad Mizenur
; …
- In:
International journal of integrated supply management : …
15
(
2022
)
4
,
pp. 381-409
Persistent link: https://www.econbiz.de/10014320342
Saved in:
10
The elements of customer satisfaction model in Serbian conditions
Cockalo, Dragan
;
Djordjevic, Dejan
;
Sajfert, Zvonko
- In:
International journal of services technology and management
17
(
2012
)
1
,
pp. 87-108
Persistent link: https://www.econbiz.de/10009657651
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