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~subject:"Quality management"
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Subject
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Quality management
Messung
22,533
Measurement
22,320
Service quality
21,628
Gesundheitswesen
21,241
Dienstleistungsqualität
20,877
Health care system
18,661
Health care
16,335
Gesundheitsversorgung
15,629
Customer satisfaction
15,448
Kundenzufriedenheit
13,864
Krankenhaus
13,293
Hospital
12,057
Theorie
9,393
Theory
9,224
Consumer behaviour
8,716
Konsumentenverhalten
8,527
USA
7,952
United States
7,490
Deutschland
7,397
Relationship marketing
7,227
Beziehungsmarketing
7,182
Germany
6,416
Gesundheitspolitik
5,333
Health policy
4,902
Gesundheitsvorsorge
4,606
Preventive care
4,332
Gesundheit
3,683
Health
3,666
Qualitätsmanagement
3,622
Welt
3,556
World
3,482
Armut
3,476
Gesundheitskosten
3,458
Poverty
3,406
Health care costs
3,394
Schätzung
2,730
Großbritannien
2,647
Estimation
2,641
Patients
2,609
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Undetermined
1,281
Free
527
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Article
2,617
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838
Journal
10
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2,268
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77
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73
Sammelwerk
73
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54
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54
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48
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48
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40
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40
Aufsatzsammlung
37
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36
research-article
27
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22
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20
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20
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16
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16
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13
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4
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English
2,893
German
573
Polish
3
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3
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2
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1
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1
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Bruhn, Manfred
32
Rahman, Zillur
18
Talib, Faisal
18
Shahin, Arash
16
Antony, Jiju
15
McFadden, Kathleen L.
13
Prybutok, Victor R.
12
Cudney, Elizabeth A.
10
Schreier, Gerhard
10
Dahlgaard-Park, Su Mi
9
Gremyr, Ida
9
Gowen, Charles, III.
8
Marimon, Frederic
8
Qureshi, M. N.
8
Bhat, Shreeranga
7
McAlearney, Ann Scheck
7
Medeiros, Denise Dumke de
7
Benkenstein, Martin
6
Bäckström, Ingela
6
Chandrasekaran, Aravind
6
Dahlgaard, Jens Jörn
6
Dwivedi, Yogesh Kumar
6
Gupta, Ajay
6
He, Zhen
6
Hensen, Peter
6
McDermott, Olivia
6
Melo, Fagner José Coutinho de melo
6
Rust, Roland T.
6
Senot, Claire
6
Siciliani, Luigi
6
Stauss, Bernd
6
Sweis, Rateb J.
6
Tarí, Juan José
6
Witell, Lars
6
Zhang, Min
6
Azam, Mohammed
5
Basu, Rana
5
Bhola, Prabha
5
Boyer, Kenneth K.
5
Börchers, Kirstin
5
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Hochschulrektorenkonferenz
17
Springer Fachmedien Wiesbaden
12
IGI Global
8
OECD
7
Springer-Verlag GmbH
5
National Bureau of Economic Research
3
Taylor and Francis.
3
Aspen Systems Corporation <Germantown, Md.>
2
Bad Orber Gespräche über Kontroverse Themen im Gesundheitswesen <13., 2008, Berlin>
2
European Organization for Quality Control
2
Hongkong / Securities and Futures Commission
2
International Conference on Innovative Trends in Business Practices for Sustainable Development <2016, Chennai>
2
Rat für Sozial- und Wirtschaftsdaten / Arbeitsgruppe Qualitätssicherung von Erhebungsinstrumenten
2
Sachverständigenrat für die Konzertierte Aktion im Gesundheitswesen
2
University of Madras / Department of Commerce
2
World Bank
2
AOK-Bundesverband
1
Abschlusskongress des Projektes Qualitätssicherung <2001, Bonn>
1
Aspen Systems Corporation
1
Association of University Programs in Health Administration
1
Bertelsmann Stiftung
1
Berufliche Fortbildungszentren der Bayerischen Wirtschaft
1
Bildungswerk der Bayerischen Wirtschaft
1
Bund-Länder-Kommission für Bildungsplanung und Forschungsförderung
1
Bundesinstitut für Berufsbildung
1
Carl Hanser Verlag
1
Deutsch-Schweizerische Gesellschaft für Gesundheitspolitik
1
Deutsche Gesellschaft für Qualität
1
Deutsche Gesellschaft für Qualität / Arbeitsgruppe QM in der Öffentlichen Verwaltung
1
Deutsche Krankenhaus Verlagsgesellschaft mbH
1
Deutscher Reisebüro-Verband
1
Deutsches Forschungsinstitut für Öffentliche Verwaltung Speyer
1
Deutsches Institut für Normung
1
Deutschland / Bundesregierung
1
Deutschland / Bundeswehr / Universität München / Lehrstuhl für Allgemeine Betriebswirtschaftslehre, insbes. Öffentliche Verwaltungen und Öffentliche Unternehmen
1
Deutschland / Deutscher Bundestag
1
Deutschland / Gemeinsamer Bundesausschuss
1
Edward Elgar Publishing
1
Erasmus Research Institute of Management
1
European Society for Opinion and Marketing Research
1
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Published in...
All
Total quality management & business excellence : an official journal of the European Society for Organisational Excellence
124
International journal of productivity and quality management : IJPQM
97
The TQM journal : the international review of organizational improvement
92
International journal of quality & reliability management
76
Quality management journal : QMJ
59
Total quality management & business excellence
56
Health care management review : HCM review
52
International journal of quality and service sciences
41
Journal of health organization and management
41
International journal of services and operations management
34
International journal of six sigma and competitive advantage : IJSSCA
31
International journal of production research
28
Auditing : a journal of practice & theory
22
International journal of hospitality management
22
Beiträge zur Hochschulpolitik
20
Benchmarking : an international journal ; BIJ
20
Amfiteatru economic : an economic and business research periodical
17
Journal of retailing and consumer services
17
The service industries journal
16
Business process management journal
15
Cogent business & management
15
International journal of business information systems : IJBIS
15
International journal of contemporary hospitality management
15
Managing service quality : MSQ ; an international journal
15
International journal of production economics
14
Journal of air transport management
14
SpringerLink / Bücher
14
European journal of operational research : EJOR
13
European research studies
13
International journal of services and operations management : IJSOM
13
International journal of services and standards
13
Service business
13
International journal of services, economics and management
12
Manufacturing & service operations management : M & SOM
12
Benchmarking : an international journal
11
International Journal of Quality & Reliability Management
11
Journal of business research : JBR
11
The accounting review : a publication of the American Accounting Association
11
Service Levels in der Logistik : mit KPIs und SLAs erfolgreich steuern
10
Socio-economic planning sciences : the international journal of public sector decision-making
10
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Source
All
ECONIS (ZBW)
3,420
Other ZBW resources
42
RePEc
3
Showing
1
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1
An integrated methodology for evaluating patient service quality
Materla, Tejaswi
;
Cudney, Elizabeth A.
- In:
Total quality management & business excellence
31
(
2020
)
15
,
pp. 1738-1759
Persistent link: https://www.econbiz.de/10012385057
Saved in:
2
Patient satisfaction analysis using a multi-criteria analysis method : the case of the NHS in Greece
Drosos, Dimitris
;
Tsotsolas, Nikos
;
Skordoulis, Michalis
; …
- In:
International journal of productivity and quality …
25
(
2018
)
4
,
pp. 491-505
Persistent link: https://www.econbiz.de/10011988637
Saved in:
3
Factors affecting patient satisfaction : an exploratory study for quality management in the
health-care
sector
Kamra, Vishal
;
Sing, Harjot
;
De, Kalyan Kumar
- In:
Total quality management & business excellence : an …
27
(
2016
)
9/10
,
pp. 1013-1027
Persistent link: https://www.econbiz.de/10011687813
Saved in:
4
Patient satisfaction with
healthcare
services : a critical review
Ferrand, Yann B.
;
Siemens, Jennifer
;
Weathers, Danny
; …
- In:
Quality management journal : QMJ
23
(
2016
)
4
,
pp. 6-22
Persistent link: https://www.econbiz.de/10011603770
Saved in:
5
Healthcare
performance excellence : a comparison of Baldrige Award recipients and competitors
Schulingkamp, Ronald C.
;
Latham, John R.
- In:
Quality management journal : QMJ
22
(
2015
)
3
,
pp. 6-22
Persistent link: https://www.econbiz.de/10011309906
Saved in:
6
SEM of service quality to predict overall patient satisfaction in medical clinics : a case study
Johnson, Dana M.
;
Russell, Roberta S.
- In:
Quality management journal : QMJ
22
(
2015
)
4
,
pp. 18-36
Persistent link: https://www.econbiz.de/10011384434
Saved in:
7
Patient satisfaction in
hospital
emergency services : a perspective from Portugal
Polónia, Daniel Ferreira
;
Dias, Ana Alexandra da Costa
; …
- In:
International journal of productivity and quality …
31
(
2020
)
3
,
pp. 349-368
Persistent link: https://www.econbiz.de/10012516301
Saved in:
8
Production and quality performance of
healthcare
services in EU countries during the economic crisis
Mitropoulos, Panagiotis
- In:
Operational research : an international journal
21
(
2021
)
2
,
pp. 857-873
Persistent link: https://www.econbiz.de/10012584087
Saved in:
9
Lean Six Sigma application in
healthcare
of
patients
Chaurasia, Basant
;
Garg, Dixit
;
Agarwal, Ashish
- In:
International journal of intelligent enterprise : IJIE
4
(
2017
)
3
,
pp. 275-282
Persistent link: https://www.econbiz.de/10011858586
Saved in:
10
Value creation through lean management : a case study of
healthcare
service operations
Salam, Mohammad Asif
;
Khan, Sami A.
- In:
International journal of services and operations management
25
(
2016
)
3
,
pp. 275-293
Persistent link: https://www.econbiz.de/10011636447
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