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~subject:"Quality management"
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Quality management
Dienstleistungsqualität
12
Service quality
12
Customer satisfaction
8
Kundenzufriedenheit
8
Beziehungsmarketing
5
Consumer behaviour
5
Innovation adoption
5
Innovationsakzeptanz
5
Konsumentenverhalten
5
Logistics
5
Logistik
5
Relationship marketing
5
Website
4
Customer service
3
Internet marketing
3
Kundenservice
3
Logistics provider
3
Logistikdienstleister
3
Online-Marketing
3
Social Web
3
Social network
3
Social web
3
Soziales Netzwerk
3
Brand image
2
Customer retention
2
Customer service survey
2
Express logistics
2
International expeditors
2
Kansei
2
Kansei engineering
2
Kundenbindung
2
Lieferantenmanagement
2
Logistics service quality
2
Markenimage
2
Qualitätsmanagement
2
Repurchase intentions
2
Satisfaction
2
Supplier relationship management
2
purchase intention
2
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English
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Chen, Mu-Chen
2
Hsu, Chia-Lin
2
Kumar, Vikas
1
Lee, Li-Hung
1
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Journal of retailing and consumer services
1
Total quality management & business excellence : an official journal of the European Society for Organisational Excellence
1
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ECONIS (ZBW)
2
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Investigating pharmaceutical logistics service quality with refined Kano's model
Chen, Mu-Chen
;
Hsu, Chia-Lin
;
Lee, Li-Hung
- In:
Journal of retailing and consumer services
57
(
2020
),
pp. 1-12
Persistent link: https://www.econbiz.de/10012305901
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2
How social shopping retains customers? : capturing the essence of website quality and relationship quality
Hsu, Chia-Lin
;
Chen, Mu-Chen
;
Kumar, Vikas
- In:
Total quality management & business excellence : an …
29
(
2018
)
2
,
pp. 161-184
Persistent link: https://www.econbiz.de/10011854048
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