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Business process complexity, system complexity and perceived audit quality : an ERP system perspective
Nwankpa, Joseph; Roumani, Yaman - In: Developing business strategies and identifying risk …, (pp. 168-188). 2014
Persistent link: https://www.econbiz.de/10010348944
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Healthcare system quality indicators : the complexity perspective
Horvat, Ana; Filipovic, Jovan - In: Total quality management & business excellence 31 (2020) 2, pp. 161-177
Persistent link: https://www.econbiz.de/10012256585
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Modeling and optimization of complex service delivery systems
Diao, Yixin; Heching, Aliza - In: Maximizing management performance and quality with …, (pp. 33-52). 2015
Persistent link: https://www.econbiz.de/10011407888
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User QoS enhanced web service composition framework in cloud plattforms
Peng, Xiao; Liu, Dongbo - In: International journal of networking and virtual … 13 (2013) 4, pp. 351-364
Persistent link: https://www.econbiz.de/10010483936
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Managing service quality in multiple outsourcing
Ye, Guangliang; Zhu, Xiaowei; Mukhopadhyay, Samar K. - In: International journal of electronic commerce : IJEC 18 (2013/14) 3, pp. 125-149
Persistent link: https://www.econbiz.de/10010360048
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ISS-QUAL : a measure of service quality for the information systems function
Miller, Robert E.; Hardgrave, Bill C.; Jones, Thomas W. - In: Information systems management 30 (2013) 3, pp. 250-262
Persistent link: https://www.econbiz.de/10010237831
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Designing a user-centred public transportation services : an integrated quality service systems approach
Suzianti, Amalia; Nadhira Dhana Shafira - In: International journal of agile systems and management : … 14 (2021) 3, pp. 438-466
Persistent link: https://www.econbiz.de/10012668311
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Tasks for service modularization planning
Skačkauskienė, Ilona; Vestertė, Jurga - In: Verslas : teorija ir praktika : Vilniaus Gedimino … 21 (2020) 2, pp. 813-819
Service modularization is gaining increasing attention from scholars and practitioners. However, it must be noted that the essence of service modularization is still not well understood, and its purposefulness of practical application has not yet been well explored. This conceptual paper...
Persistent link: https://www.econbiz.de/10012503254
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The influence of types of training on service system performance in mass service and service shop operations
Mackelprang, Alan W.; Jayaram, Jayanth; Xu, Kefeng - In: International journal of production economics 138 (2012) 1, pp. 183-194
Persistent link: https://www.econbiz.de/10009550541
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Journal of service theory and practice
Bingley : Emerald - 25.2015 -
Persistent link: https://www.econbiz.de/10010513546