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Exponentially weighted moving average control charts for monitoring customer service quality comments

Ashton, Triss; Evangelopoulos, Nicholas; Prybutok, Victor R. - In: International journal of services and standards 8 (2012/13) 3, pp. 230-246

Persistent link: https://www.econbiz.de/10010363737

Quality management theory development via meta-analysis

Xu, Lu; Peng, Xianghui; Pavur, Robert J.; Prybutok, Victor - In: International journal of production economics 229 (2020), pp. 1-16

Persistent link: https://www.econbiz.de/10012319118

Leadership and knowledge management in an e-government environment

Ryan, Sherry D.; Zhang, Xiaoni; Prybutok, Victor R.; … - In: Administrative Sciences : open access journal 2 (2012) 1, pp. 63-81

The Malcolm Baldrige National Quality Award (MBNQA) is well known to assess quality and business processes in a variety of sectors, including government. In this study, we investigate the relationship between aspects of the MBNQA’s leadership triad and knowledge management in an e-government...

Persistent link: https://www.econbiz.de/10012011969

An integrated model of quality for mass services in the context of the Ghanaian retail banking sector

Boakye, Kwabena G.; Prybutok, Victor R.; Blankson, Charles - In: Thunderbird international business review 58 (2016) 5, pp. 425-438

Persistent link: https://www.econbiz.de/10011566226

Contribution of product and provider quality to cell phone industry quality

Scott, Rebecca A.; Peng, Xianghui; Prybutok, Victor R. - In: Quality management journal : QMJ 22 (2015) 2, pp. 33-47

Persistent link: https://www.econbiz.de/10010515935

Introduction to the special issue on quality management in healthcare

Prybutok, Victor R.; Zhang, Xiaoni - In: Quality management journal : QMJ 17 (2010) 4, pp. 7

Persistent link: https://www.econbiz.de/10008697525

Special issue on quality management in healthcare

Prybutok, Victor R. (contributor) - 2010

Persistent link: https://www.econbiz.de/10008697527

The development and research tradition of statistical quality control

Hossain, Muhammad Muazzem; Prybutok, Victor R.; … - In: International journal of productivity and quality … 5 (2010) 1, pp. 21-37

Persistent link: https://www.econbiz.de/10003921009

Quantitative comparison of service quality and recoverability measures

Qin, Hong; Prybutok, Victor R.; Zhou, Jun - In: International journal of services and standards 7 (2011) 2, pp. 138-154

Persistent link: https://www.econbiz.de/10009389323

Q-TAM : a quality technology acceptance model for technology operations managers

Boakye, Kwabena G.; McGinnis, Thomas C.; Prybutok, Victor R. - In: Operations management research : OMR ; advancing … 7 (2014) 1/2, pp. 13-23

Persistent link: https://www.econbiz.de/10010413776