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A meta-analysis of consumer in...
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Quality management
Malaysia
38
Consumer behaviour
16
Konsumentenverhalten
16
Qualitätsmanagement
16
Knowledge management
13
Neural networks
13
Neuronale Netze
13
Supply chain
12
Internet
11
Lieferkette
11
Relationship marketing
11
Beziehungsmarketing
10
Social Web
10
Social web
10
Artificial neural network
8
Customer satisfaction
8
E-commerce
8
Electronic Commerce
8
Service quality
8
Taiwan
8
Wissensmanagement
8
Dienstleistungsqualität
7
Manufacturing industries
7
Mobile commerce
7
Mobile communications
7
Mobilkommunikation
7
Structural equation model
7
Strukturgleichungsmodell
7
Customer service
6
Dienstleistungssektor
6
Industrie
6
Information technology
6
Service industry
6
TQM
6
total quality management
6
Artificial intelligence
5
Blockchain
5
Business process management
5
China
5
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1
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case-report
1
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English
17
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Lin, Binshan
9
Ooi, Keng-boon
7
Lee, Voon-Hsien
6
Ooi, Keng-Boon
6
Chong, Alain Yee Loong
3
Teh, Pei-lee
3
Foo, Pik-Yin
2
Kongkiti Phusavat
2
Lam, Siew-yong
2
Lim, Ai-Fen
2
Tan, Garry Wei-Han
2
Arumugam, Veeri
1
Cheah, Weng-choong
1
Chuancharoen, Supakij
1
Daryl Nord, G.
1
Han, Garry Tan Wei
1
Horn Nord, Jeretta
1
Kanchana, Rapee
1
Kess, Pekka
1
Loke, Siew-Phaik
1
Nitipavachon, Suvit
1
Phusavat, Kongkiti
1
Sit, Wen-Yi
1
Tan, Boon-in
1
Teh, Pei-Lee
1
Vongvitayapirom, Bordin
1
Wooi, Janet Lew-sian
1
Xu, Hongjiang
1
Yong, Chen Chen
1
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Total quality management & business excellence : an official journal of the European Society for Organisational Excellence
6
International journal of services, economics and management
2
Asia Pacific journal of management : APJM ; a publication of the Faculty of Business Administration, National University of Singapore
1
Industrial Management & Data Systems
1
International journal of management & enterprise development : IJMED
1
International journal of quality & reliability management
1
Journal of business economics and management
1
Management decision
1
Managing service quality : MSQ ; an international journal
1
Supply chain management
1
The journal of services marketing
1
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ECONIS (ZBW)
16
Other ZBW resources
1
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TQM, knowledge management and collaborative commerce adoption: a literature review and research framework
Chong, Alain Yee Loong
;
Ooi, Keng-boon
;
Lin, Binshan
; …
- In:
Total quality management & business excellence : an …
21
(
2010
)
5/6
,
pp. 457-473
Persistent link: https://www.econbiz.de/10003995845
Saved in:
2
The relationship between TQM, learning orientation and market performance in service organisations : an empirical analysis
Lam, Siew-yong
;
Lee, Voon-Hsien
;
Ooi, Keng-boon
;
Lin, …
- In:
Total quality management & business excellence : an …
22
(
2011
)
12
,
pp. 1277-1297
Persistent link: https://www.econbiz.de/10009411436
Saved in:
3
Does TQM support innovation performance in Malaysia's manufacturing industry?
Ooi, Keng-Boon
;
Lin, Binshan
;
Teh, Pei-Lee
;
Chong, …
- In:
Journal of business economics and management
13
(
2012
)
2
,
pp. 366-393
Persistent link: https://www.econbiz.de/10009536763
Saved in:
4
TQM practices and knowledge sharing : an empirical study of Malaysia's manufacturing organizations
Ooi, Keng-boon
;
Cheah, Weng-choong
;
Lin, Binshan
;
Teh, …
- In:
Asia Pacific journal of management : APJM ; a …
29
(
2012
)
1
,
pp. 59-78
Persistent link: https://www.econbiz.de/10009537269
Saved in:
5
Are TQM practices supporting customer satisfaction and service quality?
Ooi, Keng-boon
;
Lin, Binshan
;
Tan, Boon-in
;
Chong, …
- In:
The journal of services marketing
25
(
2011
)
6
,
pp. 410-419
Persistent link: https://www.econbiz.de/10009390054
Saved in:
6
The effectiveness of TQM : a stimulator for knowledge distribution?
Ooi, Keng-boon
- In:
Total quality management & business excellence : an …
23
(
2012
)
6
,
pp. 653-671
Persistent link: https://www.econbiz.de/10009572334
Saved in:
7
Multidimensional and mediating relationships between TQM, role conflict and role ambiguity : a role theory perspective
Teh, Pei-lee
;
Yong, Chen Chen
;
Lin, Binshan
- In:
Total quality management & business excellence : an …
25
(
2014
)
12
,
pp. 1365-1381
Persistent link: https://www.econbiz.de/10010469336
Saved in:
8
Improving a quality system through a management process of Trane Thailand
Phusavat, Kongkiti
;
Chuancharoen, Supakij
; …
- In:
International journal of management & enterprise …
9
(
2010
)
4
,
pp. 348-363
Persistent link: https://www.econbiz.de/10008821747
Saved in:
9
Safety management system in automotive and energy industries
Kongkiti Phusavat
;
Vongvitayapirom, Bordin
;
Kess, Pekka
; …
- In:
International journal of quality & reliability management
34
(
2017
)
4
,
pp. 569-580
Persistent link: https://www.econbiz.de/10011704878
Saved in:
10
TQM and service quality : a survey of commercial banking industry in Malaysia
Sit, Wen-Yi
;
Ooi, Keng-Boon
;
Loke, Siew-Phaik
;
Han, …
- In:
International journal of services, economics and management
3
(
2011
)
1
,
pp. 78-91
Persistent link: https://www.econbiz.de/10008908354
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