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~subject:"Quality management"
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Quality management
Service quality
21,663
Dienstleistungsqualität
20,912
Krankenhaus
13,323
Persönlichkeitspsychologie
12,802
Personality psychology
12,523
Hospital
12,087
Verhalten in Organisationen
9,454
Organizational behaviour
9,452
Leistungsmotivation
9,254
Work motivation
9,079
Arbeitsverhalten
8,484
Work behaviour
8,388
Consumer behaviour
6,826
Konsumentenverhalten
6,787
Customer satisfaction
6,761
Kundenzufriedenheit
6,579
Arbeitszufriedenheit
4,922
Job satisfaction
4,905
Relationship marketing
4,605
Beziehungsmarketing
4,599
USA
4,464
Theorie
4,430
Deutschland
4,384
Theory
4,351
United States
4,345
Führungsstil
3,983
Leadership style
3,960
Germany
3,906
Health care
3,730
Gesundheitsversorgung
3,700
Motivation
3,117
Qualitätsmanagement
3,024
Gesundheitswesen
2,889
Unternehmenskultur
2,789
Corporate culture
2,754
Health care system
2,746
Mitarbeiterbindung
2,735
Employee retention
2,731
Wirtschaftsprüfung
2,575
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Undetermined
1,134
Free
457
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Article
2,230
Book / Working Paper
675
Journal
11
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Article in journal
1,990
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Aufsatz im Buch
218
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Graue Literatur
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Non-commercial literature
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Arbeitspapier
61
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61
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56
Sammelwerk
56
Conference paper
41
Konferenzbeitrag
41
Bibliografie enthalten
35
Bibliography included
35
Case study
35
Fallstudie
35
Konferenzschrift
28
Aufsatzsammlung
23
Conference proceedings
20
Amtsdruckschrift
19
Government document
19
Handbook
15
Handbuch
15
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14
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12
research-article
10
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3
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3
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3
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3
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3
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3
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English
2,469
German
453
French
2
Czech
1
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Spanish
1
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Bruhn, Manfred
32
Shahin, Arash
16
McFadden, Kathleen L.
13
Prybutok, Victor R.
12
Rahman, Zillur
12
Talib, Faisal
12
Antony, Jiju
10
Dahlgaard-Park, Su Mi
10
Schreier, Gerhard
10
Cudney, Elizabeth A.
9
Gowen, Charles, III.
8
Marimon, Frederic
8
Qureshi, M. N.
8
Gremyr, Ida
7
Dahlgaard, Jens Jörn
6
Dwivedi, Yogesh Kumar
6
Medeiros, Denise Dumke de
6
Rust, Roland T.
6
Stauss, Bernd
6
Sweis, Rateb J.
6
Basu, Rana
5
Benkenstein, Martin
5
Bhat, Shreeranga
5
Bhola, Prabha
5
Chakraborty, Subhajit
5
Chang, Tsang-Chuan
5
Gandhi, Surjit Kumar
5
Gotzamani, Katerina
5
Gupta, Ajay
5
Johnson, Dana M.
5
Kaynak, Hale
5
Melo, Fagner José Coutinho de melo
5
Sachdeva, Anish
5
Singh, Rajesh K.
5
Swarnakar, Vikas
5
Tarí, Juan José
5
Tucker, Anita L.
5
Vrat, Prem
5
Ward, Peter T.
5
Witell, Lars
5
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Institution
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Hochschulrektorenkonferenz
18
IGI Global
7
Springer Fachmedien Wiesbaden
5
OECD
4
Taylor and Francis.
3
Aspen Systems Corporation <Germantown, Md.>
2
European Organization for Quality Control
2
Hongkong / Securities and Futures Commission
2
National Bureau of Economic Research
2
Springer-Verlag GmbH
2
World Bank
2
AOK-Bundesverband
1
Abschlusskongress des Projektes Qualitätssicherung <2001, Bonn>
1
Aspen Systems Corporation
1
Berufliche Fortbildungszentren der Bayerischen Wirtschaft
1
Bildungswerk der Bayerischen Wirtschaft
1
Bund-Länder-Kommission für Bildungsplanung und Forschungsförderung
1
Bundesinstitut für Berufsbildung
1
Canadian Quality Congress <2, 2010, Toronto>
1
Deutsch-Schweizerische Gesellschaft für Gesundheitspolitik
1
Deutsche Gesellschaft für Qualität
1
Deutsche Gesellschaft für Qualität / Arbeitsgruppe QM in der Öffentlichen Verwaltung
1
Deutsche Krankenhaus Verlagsgesellschaft mbH
1
Deutscher Reisebüro-Verband
1
Deutsches Institut für Normung
1
Deutschland / Bundesregierung
1
Deutschland / Bundeswehr / Universität München / Lehrstuhl für Allgemeine Betriebswirtschaftslehre, insbes. Öffentliche Verwaltungen und Öffentliche Unternehmen
1
Deutschland / Deutscher Bundestag
1
Deutschland / Gemeinsamer Bundesausschuss
1
Edward Elgar Publishing
1
Erasmus Research Institute of Management
1
European Society for Opinion and Marketing Research
1
Excellence in Services International Conference <26., 2023, Paisley>
1
Fachhochschule des Landes Rheinland-Pfalz / Abteilung Mainz / Fachbereich Betriebswirtschaft <3>
1
Forschungs- und Entwicklungsinstitut für das Sozial- und Gesundheitswesen Sachsen-Anhalt <Magdeburg>
1
Forum Bildung
1
Friedrich-Alexander-Universität Erlangen-Nürnberg / Institut für Freie Berufe
1
Friedrich-Ebert-Stiftung / Abteilung Arbeit und Sozialpolitik
1
Fördergesellschaft Marketing an der Universität Augsburg
1
HELIOS Kliniken GmbH
1
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Published in...
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Total quality management & business excellence : an official journal of the European Society for Organisational Excellence
106
International journal of productivity and quality management : IJPQM
77
The TQM journal : the international review of organizational improvement
77
International journal of quality & reliability management
67
Quality management journal : QMJ
57
Total quality management & business excellence
47
Health care management review : HCM review
34
International journal of quality and service sciences
34
International journal of services and operations management
32
Journal of health organization and management
31
International journal of production research
27
International journal of hospitality management
23
International journal of six sigma and competitive advantage : IJSSCA
22
Auditing : a journal of practice & theory
21
Beiträge zur Hochschulpolitik
21
Benchmarking : an international journal ; BIJ
18
Journal of retailing and consumer services
17
Amfiteatru economic : an economic and business research periodical
15
Cogent business & management
14
International journal of business information systems : IJBIS
14
Journal of air transport management
14
Managing service quality : MSQ ; an international journal
14
Business process management journal
13
European research studies
13
International journal of contemporary hospitality management
13
International journal of services and operations management : IJSOM
13
Service business
13
European journal of operational research : EJOR
12
International journal of production economics
12
The accounting review : a publication of the American Accounting Association
12
The service industries journal
12
International journal of services, economics and management
11
Manufacturing & service operations management : M & SOM
11
International journal of services and standards
10
Journal of business research : JBR
10
Journal of industrial engineering and management : JIEM
10
Service Levels in der Logistik : mit KPIs und SLAs erfolgreich steuern
10
Socio-economic planning sciences : the international journal of public sector decision-making
10
Benchmarking : an international journal
9
Journal of hospitality marketing & management
9
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Source
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ECONIS (ZBW)
2,899
Other ZBW resources
16
RePEc
1
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1
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date (oldest first)
1
The effect of safety management systems on continuous improvement of patient safety : the moderating role of safety climate and autonomy
Naveh, Eitan
;
Katz-Navon, Tal
;
Stern, Zvi
- In:
Quality management journal : QMJ
18
(
2011
)
1
,
pp. 54-67
Persistent link: https://www.econbiz.de/10008841160
Saved in:
2
Creating highly reliable health care : how reliability-enhancing work practices affect patient safety in hospitals
Vogus, Timothy J.
;
Iacobucci, Dawn
- In:
ILR review : the journal of work and policy
69
(
2016
)
4
,
pp. 911-938
Persistent link: https://www.econbiz.de/10011689565
Saved in:
3
Managing TQM's soft side : an explorative study of social care multiservice organizations
Capolupo, Nicola
;
Virglerová, Zuzana
;
Adinolfi, Paola
- In:
The TQM journal : the international review of …
36
(
2024
)
3
,
pp. 847-869
Persistent link: https://www.econbiz.de/10014513418
Saved in:
4
Effects of
hospital
leadership, organizational systems, and ESWOS on medical error reduction
Lee, Donhee
;
Hong, Kwan Soo
;
Kim, Nam Young
- In:
Service business
10
(
2016
)
1
,
pp. 159-177
Persistent link: https://www.econbiz.de/10011722216
Saved in:
5
Measuring service quality in Indian hospitals : an analysis of SERVQUAL model
Konsra, Pooja
;
Jha, Abhishek Kumar
- In:
International journal of services and operations management
24
(
2016
)
1
,
pp. 1-17
Persistent link: https://www.econbiz.de/10011598293
Saved in:
6
Development and validation of a measurement instrument for assessing quality management practices in hospitals : an exploratory study
Xiong, Jingjing
;
He, Zhen
;
Ke, Ben
;
Zhang, Min
- In:
Total quality management & business excellence : an …
27
(
2016
)
5/6
,
pp. 465-478
Persistent link: https://www.econbiz.de/10011579814
Saved in:
7
Market structure, patient choice and
hospital
quality for elective patients
Moscelli, Giuseppe
;
Gravelle, Hugh
;
Siciliani, Luigi
-
2016
Persistent link: https://www.econbiz.de/10011581333
Saved in:
8
Effects of market structure and patient choice on
hospital
quality for planned patients
Moscelli, Giuseppe
;
Gravelle, Hugh
;
Siciliani, Luigi
-
2019
Persistent link: https://www.econbiz.de/10011987241
Saved in:
9
Drivers of
hospital
safety culture quality in emerging economies : the case of Saudi Arabia
Ferrer, Mario
;
Santa, Ricardo
;
Medhekar-Smith, Anita
; …
- In:
International journal of productivity and quality …
23
(
2018
)
3
,
pp. 369-384
Persistent link: https://www.econbiz.de/10011861447
Saved in:
10
The relationship between total quality management practices and organisational image in the
hospital
industry : an empirical examination
Babu, Faisal
;
Thomas, Sam
- In:
International journal of productivity and quality …
29
(
2020
)
1
,
pp. 1-23
Persistent link: https://www.econbiz.de/10012178423
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