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~subject:"Quality management"
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Quality management
Service quality
21,770
Dienstleistungsqualität
21,019
Health care
16,470
Gesundheitsversorgung
15,763
Krankenhaus
13,411
Hospital
12,175
Gesundheitswesen
8,982
Health care system
8,530
Customer satisfaction
6,603
Kundenzufriedenheit
6,413
Consumer behaviour
5,314
Konsumentenverhalten
5,284
Deutschland
5,073
USA
5,057
United States
4,831
Gesundheitsvorsorge
4,609
Germany
4,438
Preventive care
4,347
Relationship marketing
4,194
Beziehungsmarketing
4,190
Physicians
4,053
Ärzte
4,048
Theorie
3,984
Theory
3,848
Qualitätsmanagement
3,172
Gesundheitspolitik
3,050
Health policy
2,875
Health
2,655
Patients
2,648
Gesundheit
2,625
Gesundheitskosten
2,554
Patienten
2,521
Health care costs
2,519
Wirtschaftsprüfung
2,510
Financial audit
2,503
health care
1,654
India
1,578
Großbritannien
1,561
Schätzung
1,527
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All
Undetermined
1,184
Free
489
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Article
2,321
Book / Working Paper
726
Journal
10
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2,055
Aufsatz in Zeitschrift
2,055
Aufsatz im Buch
241
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241
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140
Graue Literatur
137
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137
Thesis
117
Arbeitspapier
70
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70
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65
Sammelwerk
65
Conference paper
44
Konferenzbeitrag
44
Case study
38
Fallstudie
38
Bibliografie enthalten
35
Bibliography included
35
Konferenzschrift
30
Aufsatzsammlung
28
Amtsdruckschrift
20
Government document
20
Conference proceedings
19
Handbook
15
Handbuch
15
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13
research-article
12
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10
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6
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6
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4
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3
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3
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3
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3
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3
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3
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3
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3
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3
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English
2,573
German
490
Czech
1
French
1
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1
Spanish
1
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1
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Bruhn, Manfred
32
Rahman, Zillur
16
Shahin, Arash
16
Talib, Faisal
16
Antony, Jiju
14
McFadden, Kathleen L.
13
Prybutok, Victor R.
12
Cudney, Elizabeth A.
10
Schreier, Gerhard
10
Dahlgaard-Park, Su Mi
9
Gremyr, Ida
9
Gowen, Charles, III.
8
Marimon, Frederic
8
Qureshi, M. N.
8
Bhat, Shreeranga
7
McAlearney, Ann Scheck
7
Medeiros, Denise Dumke de
7
Chakraborty, Subhajit
6
Chandrasekaran, Aravind
6
Dahlgaard, Jens Jörn
6
Dwivedi, Yogesh Kumar
6
Gupta, Ajay
6
McDermott, Olivia
6
Melo, Fagner José Coutinho de melo
6
Rust, Roland T.
6
Senot, Claire
6
Siciliani, Luigi
6
Stauss, Bernd
6
Sweis, Rateb J.
6
Azam, Mohammed
5
Basu, Rana
5
Benkenstein, Martin
5
Bhola, Prabha
5
Boyer, Kenneth K.
5
Chang, Tsang-Chuan
5
Dietrich, Martin
5
Dranove, David
5
Fredendall, Lawrence D.
5
Gandhi, Surjit Kumar
5
Gardner, John W.
5
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Hochschulrektorenkonferenz
17
IGI Global
7
OECD
7
Springer Fachmedien Wiesbaden
7
National Bureau of Economic Research
3
Springer-Verlag GmbH
3
Taylor and Francis.
3
Aspen Systems Corporation <Germantown, Md.>
2
Bad Orber Gespräche über Kontroverse Themen im Gesundheitswesen <13., 2008, Berlin>
2
European Organization for Quality Control
2
Hongkong / Securities and Futures Commission
2
Sachverständigenrat für die Konzertierte Aktion im Gesundheitswesen
2
World Bank
2
AOK-Bundesverband
1
Abschlusskongress des Projektes Qualitätssicherung <2001, Bonn>
1
Aspen Systems Corporation
1
Association of University Programs in Health Administration
1
Berufliche Fortbildungszentren der Bayerischen Wirtschaft
1
Bildungswerk der Bayerischen Wirtschaft
1
Bund-Länder-Kommission für Bildungsplanung und Forschungsförderung
1
Bundesinstitut für Berufsbildung
1
Carl Hanser Verlag
1
Deutsch-Schweizerische Gesellschaft für Gesundheitspolitik
1
Deutsche Gesellschaft für Qualität
1
Deutsche Gesellschaft für Qualität / Arbeitsgruppe QM in der Öffentlichen Verwaltung
1
Deutsche Krankenhaus Verlagsgesellschaft mbH
1
Deutscher Reisebüro-Verband
1
Deutsches Institut für Normung
1
Deutschland / Bundesregierung
1
Deutschland / Bundeswehr / Universität München / Lehrstuhl für Allgemeine Betriebswirtschaftslehre, insbes. Öffentliche Verwaltungen und Öffentliche Unternehmen
1
Deutschland / Deutscher Bundestag
1
Deutschland / Gemeinsamer Bundesausschuss
1
Edward Elgar Publishing
1
Erasmus Research Institute of Management
1
European Society for Opinion and Marketing Research
1
Excellence in Services International Conference <26., 2023, Paisley>
1
Fachhochschule des Landes Rheinland-Pfalz / Abteilung Mainz / Fachbereich Betriebswirtschaft <3>
1
Fachtagung zum Thema Qualitätsmanagement im Gesundheitswesen <2010, Hannover>
1
Forschungs- und Entwicklungsinstitut für das Sozial- und Gesundheitswesen Sachsen-Anhalt <Magdeburg>
1
Forum Bildung
1
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Published in...
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Total quality management & business excellence : an official journal of the European Society for Organisational Excellence
102
International journal of productivity and quality management : IJPQM
78
The TQM journal : the international review of organizational improvement
77
International journal of quality & reliability management
68
Quality management journal : QMJ
55
Health care management review : HCM review
53
Total quality management & business excellence
46
International journal of quality and service sciences
40
Journal of health organization and management
36
International journal of services and operations management
32
International journal of six sigma and competitive advantage : IJSSCA
27
International journal of production research
26
International journal of hospitality management
23
Auditing : a journal of practice & theory
21
Beiträge zur Hochschulpolitik
20
Benchmarking : an international journal ; BIJ
18
Journal of retailing and consumer services
17
Amfiteatru economic : an economic and business research periodical
16
Cogent business & management
14
International journal of business information systems : IJBIS
14
International journal of services and operations management : IJSOM
14
Journal of air transport management
14
Managing service quality : MSQ ; an international journal
14
Business process management journal
13
European research studies
13
International journal of contemporary hospitality management
13
Service business
13
The service industries journal
13
European journal of operational research : EJOR
12
International journal of production economics
12
Manufacturing & service operations management : M & SOM
12
The accounting review : a publication of the American Accounting Association
12
International journal of services and standards
11
International journal of services, economics and management
11
Journal of business research : JBR
11
Benchmarking : an international journal
10
Service Levels in der Logistik : mit KPIs und SLAs erfolgreich steuern
10
Socio-economic planning sciences : the international journal of public sector decision-making
10
SpringerLink / Bücher
10
Journal of hospitality marketing & management
9
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Source
All
ECONIS (ZBW)
3,038
Other ZBW resources
18
RePEc
1
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1
Assessing the relationship between patient satisfaction and clinical quality in an ambulatory setting
Bosko, Tawnya
;
Wilson, Kathryn S.
- In:
Journal of health organization and management
30
(
2016
)
7
,
pp. 1063-1080
Persistent link: https://www.econbiz.de/10011550705
Saved in:
2
Assessment of patient safety culture : a comparative case study between
physicians
and nurses
Elsheikh, Ahmed Mohamed
;
AlShareef, Mohammed Abdullah
; …
- In:
Business process management journal
23
(
2017
)
4
,
pp. 792-810
Persistent link: https://www.econbiz.de/10011723274
Saved in:
3
Does physician leadership affect
hospital
quality, operational efficiency, and financial performance?
Tasi, Michael C.
;
Keswani, Aakash
;
Bozic, Kevin J.
- In:
Health care management review : HCM review
44
(
2019
)
3
,
pp. 256-262
Persistent link: https://www.econbiz.de/10012103028
Saved in:
4
Modeling patient perceptions about generic drug quality and trust with doctors : an empirical analysis for creating sustainable healthcare
Rejikumar G.
;
Ajitha, Aswathy Asokan
;
Kalpana, P.
; …
- In:
IEEE transactions on engineering management : EM
70
(
2023
)
8
,
pp. 2968-2987
Persistent link: https://www.econbiz.de/10014364803
Saved in:
5
The assessment of service quality in private hospitals in Amman area using the gap approach
Khraisat, Alaa
;
Sweis, Rateb J.
;
Saleh, Rawan
;
Suifan, …
- In:
International journal of productivity and quality …
22
(
2017
)
3
,
pp. 281-308
Persistent link: https://www.econbiz.de/10011861155
Saved in:
6
Life is all about timing : an examination of differences in treatment quality for trauma
patients
based on
hospital
arrival time
Anderson, David
;
Gao, Guodong
;
Golden, Bruce
- In:
Production and operations management : an international …
23
(
2014
)
12
,
pp. 2178-2190
Persistent link: https://www.econbiz.de/10010479075
Saved in:
7
Factors affecting patient satisfaction : an exploratory study for quality management in the health-care sector
Kamra, Vishal
;
Sing, Harjot
;
De, Kalyan Kumar
- In:
Total quality management & business excellence : an …
27
(
2016
)
9/10
,
pp. 1013-1027
Persistent link: https://www.econbiz.de/10011687813
Saved in:
8
Market structure, patient choice and
hospital
quality for elective
patients
Moscelli, Giuseppe
;
Gravelle, Hugh
;
Siciliani, Luigi
-
2016
Persistent link: https://www.econbiz.de/10011581333
Saved in:
9
Alternative information processing mechanisms in
hospital
supply chains : impact on cost, quality, and patient satisfaction
Peng, Xiaosong
;
Flynn, Barbara Bechler
;
Narayanan, …
- In:
Decision sciences
54
(
2023
)
5
,
pp. 494-513
Persistent link: https://www.econbiz.de/10014432005
Saved in:
10
The effect of creating new secondary health services on
patients
' perceptions : a Kano service quality analysis approach
Vassiliadis, Chris A.
;
Fotiadis, Anestis K.
; …
- In:
Total quality management & business excellence : an …
25
(
2014
)
8
,
pp. 897-907
Persistent link: https://www.econbiz.de/10010393800
Saved in:
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