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~subject:"Quality management"
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Quality management
Customer satisfaction
15,527
Kundenzufriedenheit
13,871
Consumer behaviour
6,928
Konsumentenverhalten
6,570
Service quality
6,539
Dienstleistungsqualität
6,331
Relationship marketing
5,815
Beziehungsmarketing
5,743
Social values
5,343
Soziale Werte
5,340
Retailing
1,952
Retail trade
1,359
Einzelhandel
1,355
customer satisfaction
1,299
Theorie
1,258
Theory
1,243
Satisfaction
1,213
Online-Handel
1,147
Online retailing
1,146
Deutschland
1,112
Germany
1,097
Job satisfaction
1,097
Arbeitszufriedenheit
1,091
Customer service
1,088
Kundenservice
1,013
Value
949
Qualitätsmanagement
943
Holiday behaviour
925
Urlaubsverhalten
925
Electronic Commerce
915
Emotion
902
E-commerce
897
USA
886
Vertrauen
884
Confidence
881
United States
827
Brand management
822
Brand image
806
value
802
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Undetermined
392
Free
120
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All
Article
833
Book / Working Paper
84
Type of publication (narrower categories)
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Article in journal
773
Aufsatz in Zeitschrift
773
Aufsatz im Buch
31
Book section
31
Conference paper
14
Konferenzbeitrag
14
Hochschulschrift
13
Case study
12
Fallstudie
12
Thesis
12
research-article
12
Graue Literatur
10
Non-commercial literature
10
Aufsatzsammlung
6
Arbeitspapier
5
Bibliografie enthalten
5
Bibliography included
5
Working Paper
5
case-report
4
Collection of articles of several authors
2
Konferenzschrift
2
Sammelwerk
2
conceptual-paper
2
review-article
2
viewpoint
2
Forschungsbericht
1
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English
871
German
45
Undetermined
1
Author
All
Shahin, Arash
9
Medeiros, Denise Dumke de
6
Dwivedi, Yogesh Kumar
5
Marimon, Frederic
5
Melo, Fagner José Coutinho de melo
5
Park, Sang-June
4
Álvarez-García, José
4
Albuquerque, André Philippi Gonzaga de
3
Bonfanti, Angelo
3
Carvalho, Raíssa Souto Maior Corrêa de
3
Chen, Shun-Hsing
3
Choi, Beom Joon
3
Cudney, Elizabeth A.
3
Dabestani, Reza
3
Fredendall, Lawrence D.
3
Gremyr, Ida
3
Kiefer, Guido
3
Králová, Maria
3
Lee, Jin-soo
3
Madzík, Peter
3
Masudin, Ilyas
3
Oey, Elia
3
Pantouvakis, Angelos
3
Pattanayak, Durgesh
3
Phusavat, Kongkiti
3
Prybutok, Victor
3
Prybutok, Victor R.
3
Rahman, Zillur
3
Restuputri, Dian Palupi
3
Rust, Roland T.
3
Sahney, Sangeeta
3
Satapathy, Suchismita
3
Scharnbacher, Kurt
3
Suchánek, Petr
3
Talib, Faisal
3
Tontini, Gerson
3
Yi, Youjae
3
Adhikari, Arnab
2
Agwu, Professor Edwin
2
Ahmad Jusoh
2
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Institution
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International Conference on Innovative Trends in Business Practices for Sustainable Development <2016, Chennai>
2
University of Madras / Department of Commerce
2
Deutsches Forschungsinstitut für Öffentliche Verwaltung Speyer
1
European Society for Opinion and Marketing Research
1
Forschungsgemeinschaft Qualitätssicherung
1
IPRI International Performance Research Institute
1
Leuphana Universität Lüneburg
1
Ludwig-Maximilians-Universität München
1
Marketing Research Congress <44, 1991, Luxembourg>
1
Springer Fachmedien Wiesbaden
1
Steinbeis-Stiftung für Wirtschaftsförderung
1
Technische Universität Berlin / Universitätsbibliothek
1
UVK Verlagsgesellschaft mbH
1
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Published in...
All
Total quality management & business excellence : an official journal of the European Society for Organisational Excellence
60
International journal of productivity and quality management : IJPQM
45
The TQM journal : the international review of organizational improvement
33
Total quality management & business excellence
22
International journal of quality & reliability management
17
International journal of services and operations management
16
International journal of quality and service sciences
14
Quality management journal : QMJ
14
International journal of contemporary hospitality management
13
International journal of hospitality management
12
Journal of air transport management
10
Journal of retailing and consumer services
10
The service industries journal
10
Managing service quality : MSQ ; an international journal
9
Industrial marketing management : the international journal for industrial and high-tech firms
8
International journal of services, economics and management
8
International journal of six sigma and competitive advantage : IJSSCA
8
International journal of business information systems : IJBIS
7
International journal of services and operations management : IJSOM
7
Journal of hospitality marketing & management
7
The journal of services marketing
7
Cogent business & management
6
Journal of health organization and management
6
Journal of industrial engineering and management : JIEM
6
Tourism management : research, policies, practice
6
Amfiteatru economic : an economic and business research periodical
5
Benchmarking : an international journal
5
Business process management journal
5
International Journal of Quality & Reliability Management
5
International journal of production economics
5
International journal of production research
5
International journal of services technology and management
5
Benchmarking : an international journal ; BIJ
4
International journal of business excellence
4
International journal of electronic customer relationship management : IJECRM
4
Journal of business research : JBR
4
Journal of internet commerce
4
Journal of open innovation : technology, market, and complexity
4
Journal of strategic marketing
4
Problems and perspectives in management : PPM ; international research journal
4
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Source
All
ECONIS (ZBW)
894
Other ZBW resources
22
RePEc
1
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1
The relative significance of product quality attributes driving customer satisfaction within the fast fashion market : a UK perspective
Ryding, Daniella
;
Vignali, Gianpaolo
;
Carey, Robin
;
Wu, …
- In:
International journal of business performance management
16
(
2015
)
2/3
,
pp. 280-303
Persistent link: https://www.econbiz.de/10011317281
Saved in:
2
Service quality as determinant of customer satisfaction
Đukić, Suzana
;
Kijevčanin, Velida
- In:
Facta Universitatis / Series economics and organization …
9
(
2012
)
3
,
pp. 311-325
Persistent link: https://www.econbiz.de/10010458779
Saved in:
3
Measuring service quality in mid-scale hotels
Rauch, Dennis A.
;
Collins, Michael Dwain
;
Nale, Robert D.
; …
- In:
International journal of contemporary hospitality management
27
(
2015
)
1
,
pp. 87-106
Persistent link: https://www.econbiz.de/10010516506
Saved in:
4
Enabling a transformative service system by modeling quality dynamics
Akter, Shahriar
;
Wamba, Samuel Fosso
;
D'Ambra, John
- In:
International journal of production economics
207
(
2019
),
pp. 210-226
Persistent link: https://www.econbiz.de/10011957888
Saved in:
5
The effects of relationship quality and lean applications on buyer-seller relationships
Sezen, Bulent
;
Turkkantos, Sema
- In:
International journal of business performance and …
5
(
2013
)
4
,
pp. 378-400
Persistent link: https://www.econbiz.de/10010360159
Saved in:
6
Quality and private label encroachment strategy
Li, Xue
;
Cai, Xiaoqiang
;
Chen, Jian
- In:
Production and operations management : the flagship …
31
(
2022
)
1
,
pp. 374-390
Persistent link: https://www.econbiz.de/10013163877
Saved in:
7
Improving supply quality through the store-initiated returns in wholesale supply chains
Chen, Hao-Wei
- In:
International journal of production economics
261
(
2023
),
pp. 1-15
Persistent link: https://www.econbiz.de/10014336899
Saved in:
8
Measurement of service quality in the hotel sector : the case of Northern Poland
Grobelna, Aleksandra
;
Marciszewska, Barbara
- In:
Journal of hospitality marketing & management
22
(
2013
)
3/4
,
pp. 313-332
Persistent link: https://www.econbiz.de/10009768002
Saved in:
9
The elements of customer satisfaction model in Serbian conditions
Cockalo, Dragan
;
Djordjevic, Dejan
;
Sajfert, Zvonko
- In:
International journal of services technology and management
17
(
2012
)
1
,
pp. 87-108
Persistent link: https://www.econbiz.de/10009657651
Saved in:
10
Total quality management for banking sector : conceptualitsation and scale development
Pattanayak, Durgesh
;
Maddulety, Koilakuntla
- In:
International journal of quality and innovation
2
(
2012/14
)
2
,
pp. 158-174
Persistent link: https://www.econbiz.de/10010361603
Saved in:
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