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~subject:"Quality management"
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Quality management
Customer satisfaction
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Dienstleistungsqualität
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Kundenzufriedenheit
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Qualitätsmanagement
3
Service quality
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Sadeh, Ehsan
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Arumugam, Veeri Chettiar
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Garkaz, Mansour
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Malarvizhi, C. A.
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Total quality management & business excellence : an official journal of the European Society for Organisational Excellence
2
The TQM journal : the international review of organizational improvement
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ECONIS (ZBW)
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Interrelationships among quality enablers, service quality, patients' satisfaction and loyalty in hospitals
Sadeh, Ehsan
- In:
The TQM journal : the international review of …
29
(
2017
)
1
,
pp. 101-117
Persistent link: https://www.econbiz.de/10011648850
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2
Integration of EFQM framework and quality information systems
Sadeh, Ehsan
;
Arumugam, Veeri Chettiar
;
Malarvizhi, C. A.
- In:
Total quality management & business excellence : an …
24
(
2013
)
2
,
pp. 188-209
Persistent link: https://www.econbiz.de/10009723444
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3
Explaining the mediating role of service quality between quality management enablers and students' satisfaction in higher education institutes : the perception of managers
Sadeh, Ehsan
;
Garkaz, Mansour
- In:
Total quality management & business excellence : an …
26
(
2015
)
11/12
,
pp. 1335-1356
Persistent link: https://www.econbiz.de/10011528305
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