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Qualifikation, Kompetenz und Personalentwicklung : zum Einfluss von Informations- und Kommunikationstechnik auf Bankmitarbeiter
Graßmann, Heike - In: Zeitschrift für Personalforschung : ZfP 19 (2005) 4, pp. 372-375
Persistent link: https://www.econbiz.de/10010423185
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Qualifikation, Kompetenz und Personalentwicklung : zum Einfluss der Informations- und Kommunikationstechnik auf Bankmitarbeiter
Graßmann, Heike - 2005 - 1. Aufl.
Persistent link: https://www.econbiz.de/10002934119
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Intellectual capital in information technology companies in India : an impact study on firm performance
Kulkarni, Mugdha; Bharathi, S. Vijayakumar - In: International journal of information systems in the … 12 (2020) 4, pp. 36-59
Persistent link: https://www.econbiz.de/10012422354
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Employee mobility and interfirm relationship transfer : evidence from the mobility and client attachments of United States federal lobbyists, 1998-2014
Raffiee, Joseph - In: Strategic management journal 38 (2017) 10, pp. 2019-2040
Persistent link: https://www.econbiz.de/10011756220
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Smart shopper feelings in the case of store brands : the role of human capital as a key antecedent and the implications for store loyalty
Collins, Alan M.; Maglaras, George - In: The international review of retail, distribution and … 34 (2024) 1, pp. 52-72
Persistent link: https://www.econbiz.de/10014558992
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The effect of the internet on front-line employee skills : exploring banking in Sweden and France
Värlander, Sara; Julien, Anne - In: The service industries journal 30 (2010) 7/8, pp. 1245-1261
Persistent link: https://www.econbiz.de/10003996861
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An empirical investigation of the mediating role of relationship marketing skills on the relationship between customer satisfaction and customer loyalty
Akroush, Mamoun N.; Abu ElSamen, Amjad A. - In: International journal of internet marketing and … 7 (2012) 1, pp. 1-30
Persistent link: https://www.econbiz.de/10009507132
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Path analysis of the consequences of customer service skills : an exploratory study in Jordan
Abu-ElSamen, Amjad A.; Akroush, Mamoun N. - In: International journal of services and standards 7 (2011) 1, pp. 50-77
Persistent link: https://www.econbiz.de/10009245080
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Effects of perceived employee emotional competence on customer satisfaction and loyalty : the mediating role of rapport
Delcourt, Cécile; Gremler, Dwayne D.; Riel, Allard C. … - In: Journal of service management 24 (2013) 1, pp. 5-24
Persistent link: https://www.econbiz.de/10009728608
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Antecedents and consequences of sales representatives' relationship termination competence
Geersbro, Jens; Ritter, Thomas - In: The journal of business & industrial marketing 28 (2013) 1, pp. 41-49
Persistent link: https://www.econbiz.de/10009723092