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~subject:"Relationship marketing"
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Relationship marketing
Dienstleistungssektor
7
Service industry
7
Human Resource Management
6
Personalmanagement
6
Customer service
5
Dienstleistung
5
Kundenservice
5
Services
5
Beziehungsmarketing
4
Dienstleistungsqualität
4
Service management
4
Service quality
4
Cross-cultural management
3
Customer satisfaction
3
Dienstleistungsmanagement
3
Employees
3
Forschung
3
Human resource management
3
Interdisciplinary research
3
Interkulturelles Management
3
Kundenzufriedenheit
3
Management
3
Research
3
service climate
3
Anforderungsprofil
2
Arbeitskräfte
2
Auslandsaufenthalt
2
Base of the pyramid
2
Bibliometrics
2
Bibliometrie
2
Community action research
2
Consumer behaviour
2
Dienstleistungsbetrieb
2
Emotional labour
2
Erfolgsfaktor
2
Expatriate assignment
2
Firm performance
2
Führungskräfte
2
Konsumentenverhalten
2
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English
4
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Bowen, David E.
4
Andreassen, Tor W.
1
De Keyser, Arne
1
Kunz, Werner
1
Larivière, Bart
1
Llosa, Sylvie
1
Nicod, Lionel
1
Pugh, S. Douglas
1
Schneider, Benjamin
1
Sirianni, Nancy J.
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Voss, Christopher A.
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Wünderlich, Nancy V.
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Journal of business research : JBR
1
Journal of retailing and consumer services
1
Journal of service research : JSR
1
The Routledge companion to strategic human resource management
1
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ECONIS (ZBW)
4
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1
Linking human resource management and customer outcomes
Bowen, David E.
;
Pugh, S. Douglas
- In:
The Routledge companion to strategic human resource …
,
(pp. 502-518)
.
2009
Persistent link: https://www.econbiz.de/10003782904
Saved in:
2
A service climate synthesis and future research agenda
Bowen, David E.
;
Schneider, Benjamin
- In:
Journal of service research : JSR
17
(
2014
)
1
,
pp. 5-22
Persistent link: https://www.econbiz.de/10010356892
Saved in:
3
Customer proactive training vs customer reactive training in retail store settings : effects on script proficiency, customer satisfaction, and sales volume
Nicod, Lionel
;
Llosa, Sylvie
;
Bowen, David E.
- In:
Journal of retailing and consumer services
55
(
2020
),
pp. 1-12
Persistent link: https://www.econbiz.de/10012268798
Saved in:
4
"Service Encounter 2.0" : an investigation into the roles of technology, employees and customers
Larivière, Bart
;
Bowen, David E.
;
Andreassen, Tor W.
; …
- In:
Journal of business research : JBR
79
(
2017
),
pp. 238-246
Persistent link: https://www.econbiz.de/10011745302
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