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Visual workplace practices positively impact business processes
Kattman, Braden; Corbin, Thomas P.; Moore, Larry E.; … - In: Benchmarking : an international journal ; BIJ 19 (2012) 3, pp. 412-430
Persistent link: https://www.econbiz.de/10009571000
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User-centred design thinking : application of UCDT theories to workplace management
Kwon, Minyoung; Remøy, Hilde - In: A handbook of management theories and models for office …, (pp. 184-193). 2022
Persistent link: https://www.econbiz.de/10012888053
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Service management - focus on customer experience
Danivska, Vitalija; Klungseth, Nora Johanne - In: A handbook of management theories and models for office …, (pp. 205-219). 2022
Persistent link: https://www.econbiz.de/10012888057
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Your presence is requested : mindfulness infusion in workplace interactions and relationships
Reina, Christopher S.; Kreiner, Glen E.; Rheinhardt, … - In: Organization science 34 (2023) 2, pp. 722-753
Persistent link: https://www.econbiz.de/10014320318
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Dissatisfaction with services : the impact of satisfaction with service recovery on corporate image and future repurchase intention
Andreassen, Tor Wallin - 1997
Persistent link: https://www.econbiz.de/10001378730
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Frontline employee customer-oriented attitude in the presence of job demands and resources : the influence upon deep and surface acting
Yoo, Jaewon; Arnold, Todd J. - In: Journal of service research : JSR 19 (2016) 1, pp. 102-117
Persistent link: https://www.econbiz.de/10011433187
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Antecedents of brand love in online network-based communities : a social identity perspective
Vernuccio, Maria; Pagani, Margherita; Barbarossa, Camilla; … - In: The journal of product & brand management 24 (2015) 7, pp. 706-719
Persistent link: https://www.econbiz.de/10011416930
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An investigation into gamification as a customer engagement experience environment
Harwood, Tracy; Garry, Tony - In: The journal of services marketing 29 (2015) 6/7, pp. 533-546
Persistent link: https://www.econbiz.de/10011418363
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Kunde und Energie im Fokus : wie das Engagement von Kunden und kundenzentrierte Managementsysteme die Produktivität im Unternehmen steigert
Preusser, Ivonne - 2015
Rasanter Fortschritt, dynamisch ändernde Umwelten und steigender Wettbewerbsdruck bestimmen das heutige Wirtschaftsumfeld von Unternehmen in einer global vernetzten Welt. Unternehmen sind daher mehr denn je gefordert, kontinuierlich agil und innovativ zu sein. Die Mobilisierung von produktiver...
Persistent link: https://www.econbiz.de/10011481457