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Commitment to a friend, a service provider, or a service company : are they distictions worth making?
Jones, Tim; Taylor, Shirley F.; Bansal, Harvir S. - In: Journal of the Academy of Marketing Science 36 (2008) 4, pp. 473-487
Persistent link: https://www.econbiz.de/10003800575
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Relational damage and relationship repair : a new look at transgressions in service relationships
Jones, Tim; Dacin, Peter A.; Taylor, Shirley F. - In: Journal of service research : JSR 14 (2011) 3, pp. 318-339
Persistent link: https://www.econbiz.de/10009383339
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Service customer commitment and response
Jones, Tim; Fox, Gavin L.; Taylor, Shirley F.; … - In: The journal of services marketing 24 (2010) 1, pp. 16-28
Persistent link: https://www.econbiz.de/10003953401
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Service loyalty : accounting for social capital
Jones, Tim; Taylor, Shirley F. - In: The journal of services marketing 26 (2012) 1, pp. 60-74
Persistent link: https://www.econbiz.de/10009519749