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The impact of customer loyalty and restaurant sanitation grades on revisit intention and the importance of narrative information : the case of New York restaurant sanitation gradin...
Kim, Kyungmin; Yang, Hyunjoo; Mattila, Anna S. - In: Cornell hospitality quarterly : CQ 59 (2018) 3, pp. 275-284
Persistent link: https://www.econbiz.de/10011912819
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In-store communication to improve the customer experience
Melia, Monia; Colurcio, Maria; Caridà, Angela - In: International journal of applied behavioral economics : … 3 (2014) 4, pp. 55-70
Persistent link: https://www.econbiz.de/10010474330
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Grundwissen Beratung und Verkauf : Kundengespräch; Verkaufsförderung; Rechtsgrundlagen
Srama, Andrea; Morawa, Kurt - 2008 - 1. Aufl.
Behandelt Arten und Formen des Verkaufs, Kundenorientierung, Kundengspräch, Verkauf von Dienstleistungen und rechtliche Aspekte. Geeignet zur Stoffwiederholung in Ausbildung, Umschulung und Fortbildung sowie zur Prüfungsvorbereitung.
Persistent link: https://www.econbiz.de/10003634920
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Consumer service and loyalty in Spanish grocery store retailing : an empirical study
Molina, Arturo; Martín, Victor J.; Santos, Jesús; … - In: International journal of consumer studies 33 (2009) 4, pp. 477-485
Persistent link: https://www.econbiz.de/10003865212
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Retail experience stores : experiencing the brand at first hand
Jones, Peter; Comfort, Daphne; Clarke-Hill, Colin; … - In: Marketing intelligence & planning 28 (2010) 2/3, pp. 241-248
Persistent link: https://www.econbiz.de/10003989411
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The differential effects of retail density : an investigation of goods versus service settings
Pan, Yue; Siemens, Jennifer Christie - In: Journal of business research : JBR 64 (2011) 2, pp. 105-112
Persistent link: https://www.econbiz.de/10008839692
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Service environment, provider mood, and provider-customer interaction
Fowler, Kendra; Bridges, Eileen - In: Managing service quality : MSQ ; an international journal 22 (2012) 2, pp. 165-183
Persistent link: https://www.econbiz.de/10009534126
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Aisles of life : outline of a customer-centric approach to retail space management
Granzau Juel-Jacobsen, Lane - In: The international review of retail, distribution and … 25 (2015) 2, pp. 162-180
Persistent link: https://www.econbiz.de/10011299058
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iBeacon : neue Chancen der Kundenansprache für Banken und Sparkassen im Multi- und Omnichannelmanagement
Oelling, Alexander; Oelling, Judith; Brock, Harald - In: Multi- und Omnichannel-Management in Banken und …, (pp. 297-304). 2015
Persistent link: https://www.econbiz.de/10011305210
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Strategic design responsiveness : an empirical analysis of US retail store networks
Shockley, Jeff; Plummer, Lawrence A.; Roth, Aleda V.; … - In: Production and operations management : an international … 24 (2015) 3, pp. 451-468
Persistent link: https://www.econbiz.de/10010528614