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~subject:"Relationship marketing"
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Relationship marketing
Konsumentenverhalten
54
Consumer behaviour
53
Deutschland
38
Germany
36
Electronic Commerce
34
Beziehungsmarketing
29
Großbritannien
22
E-commerce
21
Corporate reputation
18
Firmenimage
18
Social Web
18
Social web
18
Marketing
17
USA
17
United States
16
Customer satisfaction
15
Kundenzufriedenheit
14
Schweiz
14
United Kingdom
14
Unternehmen
13
Measurement
12
Messung
12
Theorie
12
Theory
12
Dienstleistungsqualität
11
Entrepreneurship education
11
Gründungsausbildung
11
Service quality
11
Betriebliches Informationssystem
10
Business intelligence system
9
Internet
9
Online retailing
9
Online-Handel
9
Arbeitsverhalten
8
Brand management
8
Customer service
8
Dienstleistungssektor
8
Emotion
8
Immobilienmarkt
8
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Online availability
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Undetermined
8
Free
2
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Article
27
Book / Working Paper
2
Type of publication (narrower categories)
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Article in journal
24
Aufsatz in Zeitschrift
24
Aufsatz im Buch
3
Book section
3
Hochschulschrift
2
Collection of articles of several authors
1
Collection of articles written by one author
1
Graue Literatur
1
Non-commercial literature
1
Sammelwerk
1
Sammlung
1
Thesis
1
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Language
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English
19
German
10
Author
All
Walsh, Gianfranco
27
Beatty, Sharon E.
5
Wiedmann, Klaus-Peter
5
Schaarschmidt, Mario
4
Albrecht, Arne Keno
3
Bartikowski, Boris
2
Brach, Simon
2
Buxel, Holger
2
Dose, David
2
Elsner, Ralf
2
Klee, Alexander
2
Niermann, Stefan
2
Rosenbaum, Mark S.
2
Schubert, Petra
2
Bertram, Matthias
1
Christ-Brendemühl, Sonja
1
Duvenhorst, Carsten
1
Evanschitzky, Heiner
1
Frenze, Tobias
1
Frenzel, Tobias
1
Gremler, Dwayne D.
1
Groth, Markus
1
Hassan, Louise
1
Hennig-Thurau, Thorsten
1
Herpen, Erica van
1
Holloway, Betsy Bugg
1
Klinner-Möller, Nicole
1
Korflesch, Harald F. O. von
1
Labenz, Franziska
1
Leimstoll, Uwe
1
Linzmajer, Marc
1
Mitchell, Vincent-Wayne
1
Möhring, Michael
1
Nguyen, Helena
1
Schäfers, Tobias
1
Shiu, Edward
1
Toropov, Vassisli
1
Wagner, Tillmann
1
Waßmann, Tobias
1
Wozniak, Richard
1
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Institution
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Gottfried Wilhelm Leibniz Universität Hannover
1
Published in...
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Jahrbuch der Absatz- und Verbrauchsforschung
3
European management journal
2
Journal of business research : JBR
2
Journal of service research
2
Journal of service research : JSR
2
Journal of the Academy of Marketing Science
2
Psychology & marketing
2
Zeitschrift für Energiewirtschaft : ZfE
2
British journal of management : BJM
1
E-Commerce : Netze, Märkte, Technologien ; mit 33 Tabellen
1
Harvard-Business-Manager : das Wissen der Besten
1
Herausforderungen der internationalen marktorientierten Unternehmensführung : Festschrift für Reinhard Hünerberg
1
International journal of innovation management
1
International journal of retail & distribution management
1
Marketing : ZFP ; journal of research and management
1
Reihe Electronic Commerce
1
Reputation Management
1
Thexis : Fachzeitschrift für Marketing ; Fachzeitschrift für Marketing des Instituts für Marketing und Handel an der Universität St. Gallen
1
Yearbook of marketing and consumer research
1
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ECONIS (ZBW)
29
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1
Virtuelle Transaktionsgemeinschaften im Electronic Commerce : Management, Marketing und soziale Umwelt
Schubert, Petra
-
1999
Persistent link: https://www.econbiz.de/10001403013
Saved in:
2
Personalisierung von E-Commerce-Applikationen in KMU : Schlussfolgerungen aus einer empirischen Untersuchung
Leimstoll, Uwe
;
Schubert, Petra
- In:
E-Commerce : Netze, Märkte, Technologien ; mit 33 Tabellen
,
(pp. 143-158)
.
2002
Persistent link: https://www.econbiz.de/10001701567
Saved in:
3
How to create successful customer experiences? : an empirical investigation of drivers and outcomes and the development of a practical-oriented measurement concept
Labenz, Franziska
-
2019
Persistent link: https://www.econbiz.de/10012019951
Saved in:
4
Unintended reward costs : the effectiveness of customer referral reward programs for innovative products and services
Dose, David
;
Walsh, Gianfranco
;
Beatty, Sharon E.
; …
- In:
Journal of the Academy of Marketing Science
47
(
2019
)
3
,
pp. 438-459
Persistent link: https://www.econbiz.de/10012107178
Saved in:
5
Customer-induced interactions and innovation in professional services : the case of software customisation
Schaarschmidt, Mario
;
Walsh, Gianfranco
;
Bertram, Matthias
- In:
International journal of innovation management
19
(
2015
)
2
,
pp. 1-30
Persistent link: https://www.econbiz.de/10011309445
Saved in:
6
The impact of service scripts on customer citizenship behavior and the moderating role of employee customer orientation
Nguyen, Helena
;
Groth, Markus
;
Walsh, Gianfranco
; …
- In:
Psychology & marketing
31
(
2014
)
12
,
pp. 1096-1109
Persistent link: https://www.econbiz.de/10010465120
Saved in:
7
Customer ethnic bias in service encounters
Linzmajer, Marc
;
Brach, Simon
;
Walsh, Gianfranco
; …
- In:
Journal of service research
23
(
2020
)
2
,
pp. 194-210
Persistent link: https://www.econbiz.de/10012216633
Saved in:
8
The effect of compensation size on recovery satisfaction after group service failures: the role of group versus individual service recovery
Albrecht, Arne Keno
;
Schäfers, Tobias
;
Walsh, Gianfranco
; …
- In:
Journal of service research
22
(
2019
)
1
,
pp. 60-74
Persistent link: https://www.econbiz.de/10012005769
Saved in:
9
Perceptions of group versus individual service failures and their effects on customer outcomes : the role of attributions and customer entitlement
Albrecht, Arne Keno
;
Walsh, Gianfranco
;
Beatty, Sharon E.
- In:
Journal of service research : JSR
20
(
2017
)
2
,
pp. 188-203
Persistent link: https://www.econbiz.de/10011684846
Saved in:
10
The influence of service employees and other customers on customer unfriendliness : a social norms perspective
Albrecht, Arne Keno
;
Walsh, Gianfranco
;
Brach, Simon
; …
- In:
Journal of the Academy of Marketing Science
45
(
2017
)
6
,
pp. 827-847
Persistent link: https://www.econbiz.de/10011779535
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