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Salesperson social media use in business-to-business relationships : an empirical test of an integrative framework linking antecedents and consequences
Bill, Fabian; Feurer, Sven; Klarmann, Martin - In: Journal of the Academy of Marketing Science 48 (2020) 4, pp. 734-752
Persistent link: https://www.econbiz.de/10012293330
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Aisles of life : outline of a customer-centric approach to retail space management
Granzau Juel-Jacobsen, Lane - In: The international review of retail, distribution and … 25 (2015) 2, pp. 162-180
Persistent link: https://www.econbiz.de/10011299058
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Polish nightclubs and bars : management insights into what customers really want
Skinner, Heather; Kubacki, Krzysztof; Parfitt, Scott; … - In: Journal of East European management studies : JEEMS 13 (2008) 2, pp. 154-169
examining customer preferences towards the servicescape and service offerings provided by such venues. Purposive sampling was … servicescape (e.g. gender of clientele, security, seating, location of dance floor and service offering) in influencing customer …
Persistent link: https://www.econbiz.de/10010126553
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Effect of servicescape on customer behavioral intentions : moderating roles of service climate and employee engagement
Chang, Kuo-Chien - In: International journal of hospitality management 53 (2016), pp. 116-128
Persistent link: https://www.econbiz.de/10011443052
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Impact of total quality management on customer satisfaction in Indian banking sector
Pattanayak, Durgesh; Punyatoya, Plavini - In: International journal of productivity and quality … 16 (2015) 2, pp. 127-147
Persistent link: https://www.econbiz.de/10011525869
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Tourism destinations : antecedents to customer satisfaction and positive word-of-mouth
Abubakar, Binta; Mavondo, Felix - In: Journal of hospitality marketing & management 23 (2014) 7/8, pp. 833-864
Persistent link: https://www.econbiz.de/10010473458
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Reexamining the place of servicescape in marketing : a service-dominant logic perspective
Nilsson, Elin; Ballantyne, David - In: The journal of services marketing 28 (2014) 5, pp. 374-379
Persistent link: https://www.econbiz.de/10010419908
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The role of servicescape as a driver of customer value in experience-centric service organizations : the Dragon Football Stadium case
Fernandes, Teresa; Neves, Sara - In: Journal of strategic marketing 22 (2014) 6, pp. 548-560
Persistent link: https://www.econbiz.de/10010489663
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Linking servicescape and customer engagement : an investigation in the hotel context
Li, Shuhao - In: International journal of hospitality management 94 (2021), pp. 1-9
Persistent link: https://www.econbiz.de/10012495109