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It's all good : corporate social responsibility reduces negative and promotes positive responses to service failures among value-aligned customers

Joireman, Jeff; Smith, Dustin; Liu, Richie L.; Arthurs, … - In: Journal of public policy & marketing : JPP & M ; an … 34 (2015) 1, pp. 32-49

Persistent link: https://www.econbiz.de/10011293445

Envisaging the impact of perceived corporate social responsibility on customer commitment under the patronage of corporate image

Khawaja, Kausar Fiaz; Sarfraz, Muddassar; Jamil, Rimsha; … - In: Middle East journal of management : MEJM 8 (2021) 6, pp. 533-552

Persistent link: https://www.econbiz.de/10012693952

The multiple mediation roles of trust and satisfaction in the effect of perceived corporate social responsibility on loyalty

Uslu, Abdullah; Şengün, Halil İbrahim - In: Business, mangagement and economics engineering : BMEE 19 (2021) 1, pp. 49-69

Purpose - This study aims at investigating the effect of corporate social responsibility perceptions of local people living in Diyarbakir on bank loyalty in terms of banking services and the mediator roles of trust and satisfaction in this effect. Research methodology - Cronbach’s Alpha...

Persistent link: https://www.econbiz.de/10012695343

The mediating effects of service charge transparency on the relationship between corporate social responsibility and customer behaviour in Hong Kong’s retail banking sector

Tong, Canon; Wong, Anthony; Leung, Steven - In: Business and Economic Research : BER 3 (2013) 1, pp. 56-88

Persistent link: https://www.econbiz.de/10009779791

The impact of corporate social responsibility and customer trust on the relationship between website information quality and customer loyalty in e-tailing context

Dung Phuong Hoang; Nam Hoai Nguyen - In: International journal of internet marketing and … 14 (2020) 3, pp. 215-235

Persistent link: https://www.econbiz.de/10012284806

Corporate social responsibility on customer behaviour : the mediating role of corporate image and customer satisfaction

Wang, Chih-Chuan - In: Total quality management & business excellence 31 (2020) 7/8, pp. 742-760

Persistent link: https://www.econbiz.de/10012256655

Are customers willing to pay for corporate social responsibility? : a study of individual-specific mediators

Yuen, Kum Fai; Thai, Vinh V.; Wong, Yiik Diew - In: Total quality management & business excellence : an … 27 (2016) 7/8, pp. 912-926

Persistent link: https://www.econbiz.de/10011581248

Connecting the dots between CSR and brand loyalty : the mediating role of brand experience and brand trust

Khan, Imran; Fatma, Mobin - In: International journal of business excellence 17 (2019) 4, pp. 439-455

Persistent link: https://www.econbiz.de/10012052315

The effect of perceived CSR on team identification and team loyalty in professional football in Korea

Park, Jongchul; Kerr, Shane; Kim, Il-Gwang - In: International journal of sport management and marketing … 18 (2018) 6, pp. 535-554

Persistent link: https://www.econbiz.de/10011989768

Philanthropic campaigns and customer behavior : field experiments on an online taxi booking platform

Singh, Jasjit; Teng, Nina; Netessine, Serguei - In: Management science : journal of the Institute for … 65 (2019) 2, pp. 913-932

Persistent link: https://www.econbiz.de/10012000779