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Customer loyalty with fine dining : the moderating role of gender
Ma, Emily; Qu, Hailin; Ali Eliwa, Rasha - In: Journal of hospitality marketing & management 23 (2014) 5/6, pp. 513-535
Persistent link: https://www.econbiz.de/10010402063
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Examining the structural relationships of destination image, tourist satisfaction and destination loyalty : an integrated approach
Chi, Christina Geng-Qing; Qu, Hailin - In: Tourism management : research, policies, practice 29 (2008) 4, pp. 624-636
Persistent link: https://www.econbiz.de/10003709940
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The effect of multiple hotel brand extensions
Mahasuweerachai, Patcharaporn; Qu, Hailin - In: Tourism and hospitality research : the surrey quarterly … 15 (2015) 1, pp. 27-38
Persistent link: https://www.econbiz.de/10010515373
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A refined model of relationship selling between meeting planners and suppliers
Kim, Miyoung; Qu, Hailin - In: Journal of travel and tourism marketing 29 (2012) 1/2, pp. 105-118
Persistent link: https://www.econbiz.de/10009537263
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Calculating tourists' customer equity and maximizing the hotel's ROI
Kim, Yumi Park; Boo, Soyoung; Qu, Hailin - In: Tourism management : research, policies, practice 69 (2018), pp. 408-421
Persistent link: https://www.econbiz.de/10011903549
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Effects of employees' social exchange and the mediating role of customer orientation in the restaurant industry
Kim, Haemi; Qu, Hailin - In: International journal of hospitality management 89 (2020), pp. 1-8
Persistent link: https://www.econbiz.de/10012293783
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Building brand relationship quality among hotel loyalty program members
Lo, Ada S.; Im, Holly Hyunjung; Chen, Yong; Qu, Hailin - In: International journal of contemporary hospitality management 29 (2017) 1, pp. 458-488
Persistent link: https://www.econbiz.de/10011611273
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The formation of sub-brand love and corporate brand love in hotel brand portfolios
Wang, Yao-Chin; Qu, Hailin; Yang, Jing - In: International journal of hospitality management 77 (2019), pp. 375-384
Persistent link: https://www.econbiz.de/10011988651
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Customers' perceived justice, emotions, direct and indirect reactions to service recovery : moderating effects of recovery efforts
Cai, Ruiying; Qu, Hailin - In: Journal of hospitality marketing & management 27 (2018) 3, pp. 323-345
Persistent link: https://www.econbiz.de/10011880415
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Drivers and resources of customer co-creation : a scenario-based case in the restaurant industry
Im, Jinyoung; Qu, Hailin - In: International journal of hospitality management 64 (2017), pp. 31-40
Persistent link: https://www.econbiz.de/10011731665