Narrow search
Showing 1 - 3 of 3
Cover Image
Managing customer citizenship behaviour : the moderating roles of employee responsiveness and organizational reassurance
Tung, Vincent Wing Sun; Chen, Po-Ju; Schuckert, Markus - In: Tourism management : research, policies, practice 59 (2017), pp. 23-35
Persistent link: https://www.econbiz.de/10011642550
Cover Image
Examining the effects of robotic service on brand experience : the moderating role of hotel segment
Chan, Ambrose Pak Ho; Tung, Vincent Wing Sun - In: Journal of travel and tourism marketing 36 (2019) 4, pp. 458-468
Persistent link: https://www.econbiz.de/10012179419
Cover Image
A patterns perspective of customers' brand experiences with robotics in hospitality
Tung, Vincent Wing Sun; Tse, Serene Wai Tsz - In: Journal of travel and tourism marketing 40 (2023) 1, pp. 75-89
Persistent link: https://www.econbiz.de/10014285201