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Performance of direct mail in building customer loyalty in Greek automotive sector during the financial crisis
Yaqub, Muhammad Zafar; Mandurah, Saud Mahmood - In: International journal of business performance management 18 (2017) 3, pp. 253-273
Persistent link: https://www.econbiz.de/10011736005
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An examination of the effects of quality on customer loyalty : the automobile industry in Taiwan
Chang, Peng-Chan; Chuang, Chun-Ling; Chuang, Wang-Ching; … - In: Total quality management & business excellence : an … 26 (2015) 2, pp. 203-217
Persistent link: https://www.econbiz.de/10010477220
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Functional form of connections between perceived service quality, customer satisfaction and customer loyalty in the automotive servicing industry
Ažman, Slavko; Gomišček, Boštjan - In: Total quality management & business excellence : an … 26 (2015) 7/8, pp. 888-904
Persistent link: https://www.econbiz.de/10011388434
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The drivers of customer satisfaction and loyalty in automotive aftermarket industry
Chandel, Jyoti Kumar; Mohiuddin, Syed Aulia; Mishra, G. P. - In: International journal of business excellence : IJBEX 29 (2023) 3, pp. 351-371
Persistent link: https://www.econbiz.de/10014294167
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A study on customer satisfaction towards the after sales services in the context of automobiles in chennai
William Robert. P; Rahul R - In: Journal of Contemporary Issues in Business and Government 26 (2020) 2, pp. 1115-1122
Persistent link: https://www.econbiz.de/10012545389
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The dawn of traditional CX metrics? : examining satisfaction, EXQ, and WAR
Imhof, Gustavo; Klaus, Philipp - In: International journal of market research 62 (2020) 6, pp. 673-688
Persistent link: https://www.econbiz.de/10012308994
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Customer Loyalty in Times of Crisis
Beaumont, Paul H.; Lenoir, Clemence - 2023
This paper studies customer loyalty during aggregate downturns. Exploiting a French reform that restricted trade credit supply as a liquidity shock, we show that liquidity-constrained firms export 4 to 7% less after the 2008-9 trade collapse. Consistent with liquidity-constrained firms investing...
Persistent link: https://www.econbiz.de/10014260285
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Consumers' decision-making and satisfaction in the center of mass customization systems in the automotive industry
Hasenmaile-Aspin, Johanna - 2022
Persistent link: https://www.econbiz.de/10013349235
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Examining the relationships among service features, customer loyalty and switching barriers in the Greek banking sector
Koutsothanassi, Eleni; Bouranta, Nancy; Psomas, Evangelos - In: International journal of quality and service sciences 9 (2017) 3/4, pp. 425-440
Persistent link: https://www.econbiz.de/10011772150