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~subject:"Relationship marketing"
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Relationship marketing
Konsumentenverhalten
79,072
Consumer behaviour
78,639
Service quality
20,641
Dienstleistungsqualität
20,625
Customer satisfaction
13,746
Kundenzufriedenheit
13,610
Beziehungsmarketing
11,972
Theorie
11,446
Kognition
11,417
Cognition
11,254
Theory
11,213
Markenführung
7,546
Brand management
7,544
Markenimage
6,735
USA
6,720
Brand image
6,710
United States
6,486
Online-Handel
5,751
Online retailing
5,734
Deutschland
5,638
Germany
5,236
Social Web
4,857
Social web
4,854
Experiment
4,612
Online-Marketing
4,490
Internet marketing
4,465
Einzelhandel
4,387
Retail trade
4,293
Brand
4,245
Markenartikel
4,237
Emotion
4,233
Electronic Commerce
3,974
E-commerce
3,846
Werbewirkung
3,606
Advertising effects
3,568
Verbraucherverhalten
3,561
Vertrauen
3,000
Confidence
2,982
Preismanagement
2,967
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Undetermined
5,384
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1,888
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2,266
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5
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Han, Heesup
51
Bruhn, Manfred
38
Homburg, Christian
36
Hollebeek, Linda D.
35
Mattila, Anna S.
35
Verhoef, Peter C.
30
Gil Saura, Irene
29
Kumar, V.
27
Prentice, Catherine
27
Huber, Frank
24
Loureiro, Sandra Maria Correia
24
Klaus, Philipp
22
Mittal, Vikas
21
Bang, Nguyen
20
Bauer, Hans H.
20
Hyun, Sunghyup Sean
20
Rather, Raouf Ahmad
20
Evanschitzky, Heiner
19
Svensson, Göran
19
Wieseke, Jan
19
Gustafsson, Anders
18
McColl-Kennedy, Janet R.
18
Stock-Homburg, Ruth
18
Usman, Osly
18
Aksoy, Lerzan
17
Kim, Wansoo
17
So, Kevin Kam Fung
17
Stauss, Bernd
17
Wong, IpKin Anthony
17
Ahn, Jiseon
16
Herrmann, Andreas
16
Khan, Imran
16
Quach, Sara
16
Rahman, Zillur
16
Sesé, F. Javier
16
Swoboda, Bernhard
16
Balaji, M. S.
15
Bilgihan, Anil
15
Blut, Markus
15
Foscht, Thomas
15
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Springer Fachmedien Wiesbaden
12
American Marketing Association
8
IGI Global
3
Völkerbund / Sub-Committee of Experts for the Unification of Customs Tariff Nomenclature
3
De Gruyter Oldenbourg
2
European Health Care Conference <2, 2011, Hamburg>
2
Friedrich-Schiller-Universität Jena
2
Harvard Graduate School of Business Administration
2
Logos Verlag Berlin
2
Rijksuniversiteit Gent / Faculteit Economie en Bedrijfskunde
2
Springer-Verlag GmbH
2
A. C. Nielsen Company <Chicago-Schaumburg, Ill.>
1
A. C. Nielsen Company <Northbrook, Ill.>
1
AMA Summer Academic Conference <2021, Online>
1
AMA Summer Academic Conference <2023, San Francisco, Calif.>
1
AMA Summer Academic Conference: Bridging Gaps Marketing in an Age of Disruption <2020, Online>
1
AMA Winter Academic Conference <2020, San Diego, Calif.>
1
Banking-Forum Liechtenstein <2, 2003, Vaduz>
1
Bertelsmann Stiftung
1
Christel DeHaan Tourism and Travel Research Institute <Nottingham>
1
Conference Board
1
Customs Co-operation Council
1
Deutscher Universitäts-Verlag GmbH
1
Deutschland / Bundeswehr / Universität Hamburg
1
Dpunkt.Verlag <Heidelberg>
1
Edward Elgar Publishing
1
Eric Cuvillier <Firma>
1
European Marketing Academy
1
Fachkongress "Progress in Tourism Research" <3, 2002, Berlin>
1
Fachverlag für Wirtschafts- und Steuerrecht Schäffer <Stuttgart>
1
Fraunhofer-Informationszentrum Raum und Bau
1
Fraunhofer-Institut für Produktionstechnologie IPT
1
Freie Universität Berlin
1
Gesellschaft für Ökologische Kommunikation mbH
1
Gesundheitsstadt Berlin e.V.
1
GfK Nürnberg, Gesellschaft für Konsum-, Markt- und Absatzforschung
1
Graduate School of Business Administration
1
Great Britain / Customs Establishment
1
Haufe-Lexware GmbH & Co. KG
1
INSEAD
1
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Published in...
All
Journal of retailing and consumer services
519
Journal of business research : JBR
419
International journal of hospitality management
228
The journal of services marketing
177
The service industries journal
123
Journal of hospitality marketing & management
99
The journal of product & brand management
99
Journal of the Academy of Marketing Science
98
Industrial marketing management : the international journal for industrial and high-tech firms
96
Journal of travel and tourism marketing
94
International journal of contemporary hospitality management
93
Cogent business & management
85
Psychology & marketing
84
Asia Pacific journal of marketing and logistics
83
Journal of strategic marketing
83
The journal of brand management : an international journal
82
Journal of service research : JSR
80
Tourism management : research, policies, practice
79
Journal of service management
78
Journal of retailing
75
Total quality management & business excellence : an official journal of the European Society for Organisational Excellence
71
Service business
69
Journal of marketing
68
Services marketing quarterly
68
SpringerLink / Bücher
67
European journal of marketing : EJM
64
Marketing intelligence & planning
61
The international review of retail, distribution and consumer research
60
Journal of hospitality & tourism research : JHTR ; the professional journal of the Council on Hotel, Restaurant, and Institutional Education
59
The international journal of bank marketing : IJBM
57
International journal of retail & distribution management
55
The journal of business & industrial marketing
53
International journal of internet marketing and advertising : IJIMA
52
Journal of interactive marketing : a quarterly publication from the Direct Marketing Educational Foundation
51
Journal of relationship marketing : innovations & enhancements for customer service, relations & satisfaction
51
International journal of electronic customer relationship management : IJECRM
50
International journal of research in marketing : IJRM ; official journal of the European Marketing Academy
47
International journal of retail and distribution management
44
Journal of service research
44
The TQM journal : the international review of organizational improvement
43
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Source
All
ECONIS (ZBW)
11,940
BASE
3
RePEc
2
EconStor
1
USB Cologne (EcoSocSci)
1
Showing
1
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10
of
11,947
Sort
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date (newest first)
date (oldest first)
1
Customer engagement in the context of retail mobile apps : a contingency model integrating spatial presence experience and its drivers
Ho Xuan Huong
;
Nguyen Dong Phong
;
Cheng, Julian Ming Sung
; …
- In:
Journal of retailing and consumer services
66
(
2022
),
pp. 1-14
Persistent link: https://www.econbiz.de/10013209707
Saved in:
2
Do customer participation and cognitive ability influence satisfaction?
Jia, Jingdong
;
Wang, Jing
- In:
The service industries journal
36
(
2016
)
9/10
,
pp. 416-437
Persistent link: https://www.econbiz.de/10011579203
Saved in:
3
Cognitive and affective constituents of the consumption experience in retail service settings : effects on store loyalty
Alan, Alev Kocak
;
Kabadayi, Ebru Tumer
;
Yılmaz, Çengiz
- In:
Service business
10
(
2016
)
4
,
pp. 715-735
Persistent link: https://www.econbiz.de/10011722421
Saved in:
4
Affect versus
cognition
in the chain from perceived quality to customer loyalty : the roles of product beliefs and experience
Frank, Björn
;
Torrico, Boris Herbas
;
Enkawa, Takao
; …
- In:
Journal of retailing
90
(
2014
)
4
,
pp. 567-586
Persistent link: https://www.econbiz.de/10010473263
Saved in:
5
Text analytics of service customer reviews and feedback : understanding customers' emotions and
cognition
in the hospitality industry
Zhang, Jie
;
Han, Spring H.
;
Verma, Rohit
- In:
Research handbook on services management
,
(pp. 275-294)
.
2022
Persistent link: https://www.econbiz.de/10014452656
Saved in:
6
Modeling customer experience with public sector smartphone apps : a mixed methods study in the UAE
AlJanahi, Alia
;
Parahoo, Sanjai Kumar
- In:
International review on public and non-profit marketing
20
(
2023
)
4
,
pp. 813-827
Persistent link: https://www.econbiz.de/10014437256
Saved in:
7
Do customers exhibit gratitude after service recovery? : understanding the moderating role of relationship type
Salagrama, Ramakrishna
;
Prashar, Sanjeev
;
Tata, Sai Vijay
- In:
Service business
15
(
2021
)
4
,
pp. 757-779
Persistent link: https://www.econbiz.de/10012794134
Saved in:
8
How should I respond to a complaining customer? : a model of Cognitive-Emotive-Behavioral from the perspective of restaurant service employees
Poh Theng Loo
;
Khoo-Lattimore, Catheryn
;
Huey Chern Boo
- In:
International journal of hospitality management
95
(
2021
),
pp. 1-10
Persistent link: https://www.econbiz.de/10012547701
Saved in:
9
Pursuit of loyalty in service recovery : the roles of brand equity and cognitive reappraisal as moderators
Harun, Ahasan
;
Rokonuzzaman, Md
- In:
Journal of retailing and consumer services
62
(
2021
),
pp. 1-11
Persistent link: https://www.econbiz.de/10012648862
Saved in:
10
Frontline employee anger in response to customer incivility : antecedents and consequences
Li, Shanshi
;
Zhan, Jueying
;
Cheng, Bao
;
Scott, Noel
- In:
International journal of hospitality management
96
(
2021
),
pp. 1-12
Persistent link: https://www.econbiz.de/10012585684
Saved in:
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