Do customer participation and cognitive ability influence satisfaction?
Year of publication: |
June-July 2016
|
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Authors: | Jia, Jingdong ; Wang, Jing |
Published in: |
The service industries journal. - Abingdon : Routledge, ISSN 0264-2069, ZDB-ID 722623-8. - Vol. 36.2016, 9/10, p. 416-437
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Subject: | Customer participation | customer satisfaction | cognitive ability | perceived value | expected value | Kundenzufriedenheit | Customer satisfaction | Kognition | Cognition | Konsumentenverhalten | Consumer behaviour | Beziehungsmarketing | Relationship marketing | Dienstleistungsqualität | Service quality |
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