Firms collaborating with their customers and suppliers have emerged as a dominant theme in supply chain management. This interest is fuelled by a growing body of evidence that suggests that effective collaboration can generate many useful outcomes. The management of the downstream side of the...

This research proposes a framework linking supply chain management (SCM) practices to customer relationship management (CRM) objectives through better organizational performance. First, critical review was conducted to identify the relationship between SCM practices and organizational...

Sales and operations planning (S&OP) is a multi-actor tactical planning process that balances aggregate demand and capacities to deliver realistic production plans. The way demand is aggregated into product families (PFs) is crucial for the alignment sought by S&OP. The issue of gathering...