//--> //--> //--> //-->
Toggle navigation
Logout
Change account settings
EN
DE
ES
FR
A-Z
Beta
About EconBiz
News
Thesaurus (STW)
Research Skills
Help
EN
DE
ES
FR
My account
Logout
Change account settings
Login
Publications
Events
Your search terms
Search
Retain my current filters
~subject:"Restaurant industry"
Search options
All Fields
Title
Exact title
Subject
Author
Institution
ISBN/ISSN
Published in...
Publisher
Open Access only
Advanced
Search history
My EconBiz
Favorites
Loans
Reservations
Fines
You are here:
Home
Customer complaints in restaur...
Similar by subject
Narrow search
Delete all filters
| 1 applied filter
Year of publication
From:
To:
Subject
All
Restaurant industry
Consumer behaviour
83,890
Konsumentenverhalten
81,441
Service quality
21,822
Dienstleistungsqualität
21,071
Relationship marketing
11,281
Beziehungsmarketing
11,242
Theorie
10,390
Theory
10,195
Customer satisfaction
9,602
Kundenzufriedenheit
9,275
Brand management
7,760
Markenführung
7,720
Brand image
6,883
Markenimage
6,840
USA
6,458
United States
6,187
Online-Handel
5,966
Online retailing
5,954
Deutschland
5,220
Social Web
5,075
Social web
5,073
Germany
4,816
Online-Marketing
4,660
Internet marketing
4,647
Einzelhandel
4,446
Retail trade
4,399
Brand
4,386
Markenartikel
4,374
Electronic Commerce
4,022
E-commerce
3,914
Werbewirkung
3,677
Advertising effects
3,638
Emotion
3,618
Verbraucherverhalten
3,589
Experiment
3,577
Gastronomie
3,365
Gastgewerbe
3,347
Hospitality industry
3,144
Advertising
3,082
more ...
less ...
Online availability
All
Undetermined
1,303
Free
537
Type of publication
All
Article
2,484
Book / Working Paper
693
Journal
40
Type of publication (narrower categories)
All
Article in journal
2,231
Aufsatz in Zeitschrift
2,231
Graue Literatur
256
Non-commercial literature
256
Aufsatz im Buch
216
Book section
216
Working Paper
159
Arbeitspapier
158
Case study
50
Fallstudie
50
Hochschulschrift
45
Thesis
40
Collection of articles of several authors
31
Sammelwerk
31
Aufsatzsammlung
27
Amtsdruckschrift
23
Government document
23
Statistics
20
Statistik
20
Bibliografie enthalten
16
Bibliography included
16
Lehrbuch
16
Market information
16
Marktinformation
16
Textbook
15
Conference paper
13
Konferenzbeitrag
13
Konferenzschrift
13
research-article
12
No longer published / No longer aquired
8
Conference proceedings
7
Interview
7
Mehrbändiges Werk
6
Multi-volume publication
6
Ratgeber
6
Annual report
5
Guidebook
5
Jahresbericht
5
Handbook
4
Handbuch
4
more ...
less ...
Language
All
English
2,939
German
223
French
20
Ukrainian
11
Polish
9
Hungarian
5
Spanish
4
Italian
3
Malay (macrolanguage)
3
Croatian
2
Turkish
2
Afrikaans
1
Belarusian
1
Finnish
1
Korean
1
Romanian
1
Russian
1
Slovenian
1
Albanian
1
Serbian
1
Swedish
1
Undetermined
1
more ...
less ...
Author
All
Jang, Soocheong
67
Lee, Seoki
46
Luca, Michael
28
DiPietro, Robin B.
24
Han, Heesup
21
Mattila, Anna S.
21
Line, Nathaniel D.
20
Jin, Ginger Zhe
18
Kim, Woo Gon
16
Koh, Yoon
16
Krueger, Alan B.
16
Kim, Jong-Hyeong
15
Cho, Meehee
14
Guéguen, Nicolas
14
Hanks, Lydia
14
Jacob, Céline
14
Lynn, Michael
14
Hua, Nan
13
Sharma, Amit
13
Hyun, Sunghyup Sean
12
Lee, Jungmin
12
Ryu, Kisang
12
Song, Hanqun
12
Bruwer, Johan
11
Campbell, Jeffrey R.
11
Gautier, Erwan
11
Jeong, EunHa
11
Kim, Eojina
11
Kim, Seongseop
11
Alonso, Abel Duarte
10
Bonn, Mark Andrew
10
Brewster, Zachary W.
10
Hwang, Johye
10
Hänssler, Karl Heinz
10
Khan, Mahmood A.
10
Kimes, Sheryl E.
10
Lee, Kyuho
10
Lu, Lu
10
Okumus, Bendegul
10
Park, Kwangmin
10
more ...
less ...
Institution
All
National Bureau of Economic Research
32
Bundesverband der Systemgastronomie
5
Čerkasʹkyj deržavnyj technolohičnyj universytet
5
Books on Demand GmbH <Norderstedt>
4
De Gruyter Oldenbourg
4
International Labour Office
3
Malaysia / Jabatan Perangkaan
3
Deutscher Hotel- und Gaststättenverband / Fachabteilung Systemgastronomie
2
Devlet İstatistik Enstitüsü
2
OECD
2
Philippinen / National Statistics Office
2
Ungarn / Központi Statisztikai Hivatal
2
ATOUT France <Paris>
1
Australia Japan Research Centre
1
BBG - Consulting Kreuzig GmbH <Düsseldorf>
1
Betriebsberatung-Gastgewerbe-GmbH <Düsseldorf>
1
Block House Restaurantbetriebe AG
1
Bon appétit Group
1
Bundesverband der Deutschen Volksbanken und Raiffeisenbanken
1
Canada / Dept. of Manpower and Immigration / Program Development Service / Research Branch
1
Compagnie Internationale des Wagons-Lits et du Tourisme <Paris>
1
Cornell University / School of Hotel Administration
1
Culinary and Wine Tourism Conference <2015, Wien>
1
DeVere Group <Warrington>
1
Department of Statistics
1
Deutscher Hotel- und Gaststättenverband
1
Deutscher Hotel- und Gaststättenverband / Dokumentationsstelle
1
Deutscher Industrie- und Handelskammertag
1
Dr. Kaub Consult <München>
1
European Association of Agricultural Economists - EAAE
1
European Foundation for the Improvement of Living and Working Conditions
1
European University Institute / Department of Economics
1
European University Institute / Department of Law
1
Europäische Kommission / Französische Delegation
1
Fachhochschule Wiener Neustadt für Wirtschaft und Technik
1
Federal Bureau of Statistics
1
Federal Reserve Bank of Chicago
1
Federal Reserve Bank of New York
1
Forschungsinstitut für Glücksspiel und Wetten <St. Augustin>
1
Forschungsinstitut zur Zukunft der Arbeit
1
more ...
less ...
Published in...
All
International journal of hospitality management
505
International journal of contemporary hospitality management
159
Journal of hospitality & tourism research : JHTR ; the professional journal of the Council on Hotel, Restaurant, and Institutional Education
96
Journal of hospitality marketing & management
79
Tourism management : research, policies, practice
43
Journal of retailing and consumer services
33
Journal of travel and tourism marketing
33
NBER working paper series
32
Journal of hospitality and tourism insights
31
Tourism economics : the business and finance of tourism and recreation
29
The Cornell hospitality quarterly
26
The service industries journal
25
Working paper / National Bureau of Economic Research, Inc.
25
Journal of business research : JBR
23
Tourism management perspectives : TMP
23
Modernes Verpflegungsmanagement : best practices für Individual-, Gemeinschafts- und Systemgastronomie
21
NBER Working Paper
19
Journal of revenue and pricing management
17
Cornell hospitality quarterly : CQ
16
Food and wine events in Europe : a stakeholder approach
15
Journal of food products marketing
13
Service business
13
The journal of hospitality financial management : journal of the Association of Hospitality Financial Management Educators
13
Applied economics
12
Asia Pacific journal of marketing and logistics
12
Food policy : economics planning and politics of food and agriculture
12
Tourism and hospitality research : THR
12
Tourism and hospitality research : the surrey quarterly review
12
Cogent business & management
10
International journal of revenue management : IJRM
10
Journal of economic behavior & organization : JEBO
10
The journal of services marketing
10
Applied economics letters
9
Global business and finance review
9
International Journal of Contemporary Hospitality Management
9
Journal of international food & agribusiness marketing
9
Journal of vacation marketing : an international journal
9
Management science : journal of the Institute for Operations Research and the Management Sciences
9
Services marketing quarterly
9
SpringerLink / Bücher
9
more ...
less ...
Source
All
ECONIS (ZBW)
3,200
Other ZBW resources
13
EconStor
3
RePEc
1
Showing
1
-
10
of
3,217
Sort
relevance
articles prioritized
date (newest first)
date (oldest first)
1
Influencing perception of justice to leverage behavioral outcome : a perspective from restaurant service failure setting
Harun, Ahasan
;
Prybutok, Gayle
;
Prybutok, Victor R.
- In:
Quality management journal : QMJ
25
(
2018
)
3
,
pp. 112-128
Persistent link: https://www.econbiz.de/10012309493
Saved in:
2
Influencing perception of justice to leverage behavioral outcome : a perspective from restaurant service failure setting
Harun, Ahasan
;
Rokonuzzaman, Md.
;
Prybutok, Gayle
; …
- In:
Quality management journal : QMJ
25
(
2018
)
3
,
pp. 112-128
Persistent link: https://www.econbiz.de/10011976334
Saved in:
3
It's raining complaints! : how weather factors drive consumer comments and word-of-mouth
Bujisic, Milos
;
Bogicevic, Vanja
;
Parsa, H. G.
; …
- In:
Journal of hospitality & tourism research : JHTR ; the …
43
(
2019
)
5
,
pp. 656-681
Persistent link: https://www.econbiz.de/10012053330
Saved in:
4
The long-term impact of service failure and recovery
Norvell, Tim
;
Kumar, Piyush
;
Dass, Mayukh
- In:
Cornell hospitality quarterly : CQ
59
(
2018
)
4
,
pp. 376-389
Persistent link: https://www.econbiz.de/10011943078
Saved in:
5
Complaints and perceptions of failure recovery in buffet restaurants : a link to family communication for adolescent customers
Hsu, Jane Lu
;
Chiu, Vikki Wei-ting
- In:
Chinese management studies : CMS
2
(
2008
)
4
,
pp. 243-259
Persistent link: https://www.econbiz.de/10003934388
Saved in:
6
Determinants of customer complaint behavior in a restaurant context : the role of culture, price level, and customer loyalty
Kim, Kyungmin
;
Lee, Chung Hun
;
Mattila, Anna S.
- In:
Journal of hospitality marketing & management
23
(
2014
)
7/8
,
pp. 885-906
Persistent link: https://www.econbiz.de/10010473452
Saved in:
7
Exploring the impacts of service guarantee strategy
Lee, Kyuho
;
Khan, Mahmood A.
- In:
Journal of travel and tourism marketing
29
(
2012
)
1/2
,
pp. 133-146
Persistent link: https://www.econbiz.de/10009537257
Saved in:
8
The fading effect bias : examining changes in affect and behavioral intention in restaurant service failures and reoveries
Kim, Jong-hyeong
;
Jang, Soocheong
- In:
International journal of hospitality management
40
(
2014
),
pp. 109-119
Persistent link: https://www.econbiz.de/10010388577
Saved in:
9
Customer dissatisfaction responses to restaurant service failures : insights into noncomplainers from a relational perspective
Ro, Heejung
- In:
Journal of hospitality marketing & management
24
(
2015
)
3/4
,
pp. 435-456
Persistent link: https://www.econbiz.de/10011292830
Saved in:
10
How should I respond to a complaining customer? : a model of Cognitive-Emotive-Behavioral from the perspective of restaurant service employees
Poh Theng Loo
;
Khoo-Lattimore, Catheryn
;
Huey Chern Boo
- In:
International journal of hospitality management
95
(
2021
),
pp. 1-10
Persistent link: https://www.econbiz.de/10012547701
Saved in:
1
2
3
4
5
6
7
8
9
10
Next
Last
Results per page
10
25
50
100
250
A service of the
zbw
×
Loading...
//-->