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~subject:"Retail trade"
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Retail trade
Relationship marketing
1,126
Beziehungsmarketing
1,059
Customer loyalty
1,052
Customer satisfaction
965
Kundenbindung
947
Customer retention
927
Consumer behaviour
924
Konsumentenverhalten
823
Kundenzufriedenheit
739
Service quality
526
customer loyalty
499
Dienstleistungsqualität
483
customer satisfaction
187
Brand management
143
Markenführung
137
Einzelhandel
108
Confidence
105
Vertrauen
105
Brand image
104
Customer Loyalty
104
Markenimage
97
service quality
91
Corporate social responsibility
90
Social Web
90
Social web
90
Customer service
89
Electronic Commerce
88
Online retailing
84
Germany
83
Online-Handel
83
Bank
82
E-commerce
80
Trust
80
Deutschland
79
Marketing
77
Kundenservice
76
Online-Marketing
75
Brand loyalty
74
Corporate Social Responsibility
73
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Molinillo, Sebastian
3
Ahasanul Haque
2
Anaya-Sánchez, Rafael
2
Arnold, Todd J.
2
Bachrach, Daniel G.
2
Chowdhury, Naila Anwar
2
Hoffmann, Nicolas
2
Hudetz, Kai
2
Japutra, Arnold
2
Jung, Jin Ho
2
Kahn, Barbara E.
2
Martinelli, Elisa
2
Ogilvie, Jessica
2
Rapp, Adam
2
Sivapalan, Achchuthan
2
Sohal, Amrik
2
Sousa, Bruno
2
Stan, Valentina
2
Veloso, Cláudia Miranda
2
Walvekar, Shubhangi
2
Wong, Amy
2
Afrifa-Yamoah, Ebenezer
1
Aguilar-Illescas, Rocío
1
Agárdi, Irma
1
Al-Nabhani, Khalid
1
Albers‐Miller, Nancy D.
1
Alexandrov, Aliosha
1
Alt, Mónika-Anetta
1
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1
Amos, Clinton
1
Arnold, Mark J.
1
Arunachalam, Arumugam
1
Assarzadegan, Parisa
1
Audrain-Pontevia, Anne-Françoise
1
Babakus, Emin
1
Balakrishnan, Shyamaladevi
1
Beaves, Robert
1
Beduschi, Eliane Fátima Strapazzon
1
Beeck, Ines
1
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1
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epubli GmbH
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Journal of retailing and consumer services
10
Journal of business research : JBR
4
International journal of retail & distribution management
3
Journal of marketing theory and practice
3
The international review of retail, distribution and consumer research
3
The journal of applied business research
3
Forschungsergebnisse der WU Wirtschaftsuniversität Wien
2
Handbook of research on retailer-consumer relationship development
2
Harvard-Business-Manager : das Wissen der Besten
2
International journal of business information systems : IJBIS
2
Journal of interactive marketing : a quarterly publication from the Direct Marketing Educational Foundation
2
Journal of retailing
2
Marketing intelligence & planning
2
Psychology & marketing
2
African journal of business and economic research : AJBER
1
Brands : interdisciplinary perspectives
1
Cogent business & management
1
Decision
1
Dutch journal of finance and management
1
Frontiers of business research in China : selected publications from Chinese universities
1
Global business review
1
Harvard Business School Marketing Unit Case
1
Health marketing quarterly
1
Information systems management
1
International Journal of Retail & Distribution Management
1
International Marketing Review
1
International business and economics research journal
1
International journal of business and emerging markets : IJBEM
1
International journal of business excellence
1
International journal of business performance management : IJBPM
1
International journal of economic perspectives : IJEP
1
International journal of economic policy in emerging economies
1
International journal of electronic commerce : IJEC
1
International journal of electronic marketing and retailing : IJEMR
1
International journal of logistics : research and applications
1
International journal of logistics systems and management : IJLSM
1
International journal of production economics
1
International journal of public sector performance management : IJPSPM
1
International journal of quality & reliability management
1
International journal of quality and innovation : IJQI
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ECONIS (ZBW)
108
Other ZBW resources
6
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1
The role of customer loyalty as a brand extension purchase predictor
Martinelli, Elisa
;
Belli, Alex
;
Marchi, Gianluca
- In:
The international review of retail, distribution and …
25
(
2015
)
2
,
pp. 105-119
Persistent link: https://www.econbiz.de/10011299067
Saved in:
2
Customer experience in the omni-channel world and the challenges and opportunities this presents
Cook, Glenn
- In:
Journal of direct, data and digital marketing practice …
15
(
2013/14
)
4
,
pp. 262-266
Persistent link: https://www.econbiz.de/10010385974
Saved in:
3
Does consumer gender influence the relationship between consumer loyalty and its antecedents?
Stan, Valentina
- In:
The journal of applied business research
31
(
2015
)
4
,
pp. 1593-1604
Persistent link: https://www.econbiz.de/10011350484
Saved in:
4
Analysis of homogeneity between organised and traditional retailers with respect to customer loyalty
Balakrishnan, Shyamaladevi
;
Parthasarathy, Ravilochanan
- In:
International journal of business excellence
11
(
2017
)
3
,
pp. 301-319
Persistent link: https://www.econbiz.de/10011734392
Saved in:
5
The influence of social presence on customer loyalty in emerging market retail industry : the mediating role of trust
Yeboah, Asiamah
;
Afrifa-Yamoah, Ebenezer
- In:
Journal of African business
25
(
2024
)
2
,
pp. 287-308
Persistent link: https://www.econbiz.de/10014513768
Saved in:
6
Effect of service quality, customer satisfaction, customer trust, and security on customer loyalty with respect to virtual organisation
Sharma, Brahmmanand
- In:
International journal of public sector performance …
13
(
2024
)
3
,
pp. 423-435
Persistent link: https://www.econbiz.de/10015071324
Saved in:
7
Nonlinear impact of online retail characteristics on customer satisfaction and loyalty
Tontini, Gerson
;
Silva, Júlio Cesar da
;
Beduschi, …
- In:
International journal of quality and service sciences
7
(
2015
)
2/3
,
pp. 152-169
Persistent link: https://www.econbiz.de/10011400401
Saved in:
8
More than a showroom : strategies for winning back online shoppers
Bachrach, Daniel G.
;
Ogilvie, Jessica
;
Rapp, Adam
; …
-
2016
Persistent link: https://www.econbiz.de/10011419621
Saved in:
9
The behavioral consequences of service quality : an empirical study in the Chinese retail pharmacy industry
Chen, Yuwen
;
Fu, Frank Q.
- In:
Health marketing quarterly
32
(
2015
)
1
,
pp. 14-30
Persistent link: https://www.econbiz.de/10011289348
Saved in:
10
Antecedents of customer loyalty in the retailing sector : the impact of switching costs
Stan, Valentina
- In:
The journal of applied business research
31
(
2015
)
2
,
pp. 371-382
Persistent link: https://www.econbiz.de/10010526775
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