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Customer loyalty : a customer experience approach with special reference to organised retailing in India

Sathish, A. S.; Ganesan, P. - In: International journal of economic policy in emerging … 8 (2015) 4, pp. 347-360

Persistent link: https://www.econbiz.de/10011505998

A structural relationship model of factors affecting customer loyalty for retail convenience store business in Bangkok, Thailand

Ratana Klankaew; Vinai Panjakajornsak - In: Journal for global business advancement : JGBA 10 (2017) 4, pp. 349-369

Persistent link: https://www.econbiz.de/10011817853

Evolving the private label role in the retailer-customer relationship : antecedents and impact of premium private labels on customer loyalty to the retailer

Martinelli, Elisa; Vergura, Donata Tania - In: Handbook of research on retailer-consumer relationship …, (pp. 86-106). 2014

Persistent link: https://www.econbiz.de/10010379352

Kundenzufriedenheit in direkt absetzenden Einzelhandelsgärtnereien

Schöps, Johanna - 2013

Persistent link: https://www.econbiz.de/10010365366

Analysis of homogeneity between organised and traditional retailers with respect to customer loyalty

Balakrishnan, Shyamaladevi; Parthasarathy, Ravilochanan - In: International journal of business excellence 11 (2017) 3, pp. 301-319

Persistent link: https://www.econbiz.de/10011734392

An empirical study on apparel retail service quality and its impact on customer loyalty in specialty store

Prakash, N.; Somasundaram, R.; Krishnamoorthy, V. - In: International journal of services and operations management 30 (2018) 4, pp. 505-519

Persistent link: https://www.econbiz.de/10011927285

Influence of psycho-demographic variables of customers on their expectations and satisfaction towards retail store image attributes

Anuradha, A. - In: International journal of business innovation and research 14 (2017) 4, pp. 439-459

Persistent link: https://www.econbiz.de/10011863338

The role of customer loyalty as a brand extension purchase predictor

Martinelli, Elisa; Belli, Alex; Marchi, Gianluca - In: The international review of retail, distribution and … 25 (2015) 2, pp. 105-119

Persistent link: https://www.econbiz.de/10011299067

Customer experience in the omni-channel world and the challenges and opportunities this presents

Cook, Glenn - In: Journal of direct, data and digital marketing practice … 15 (2013/14) 4, pp. 262-266

Persistent link: https://www.econbiz.de/10010385974

Impact of Perceived Service Quality on Customer Loyalty Intentions in Retail Outlets

Singh, Ajmer - 2013

This paper is designed to understand the importance and impact of service quality on behavioral aspects like purchasing or repurchasing, recommending the store to others, complaining about the stores or switching to another store. This study was carried out in India, in which a sample size of...

Persistent link: https://www.econbiz.de/10013083665

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