Showing 1 - 10 of 174
Persistent link: https://www.econbiz.de/10009788989
Suggests that while businesses have made great efforts to reduce the length of time customers wait for service, little attention has been paid to the actual experience of waiting. Argues that the final service encounter is crucial for reinforcing customers′ performance expectations. Suggests...
Persistent link: https://www.econbiz.de/10014905757
Persistent link: https://www.econbiz.de/10003415827
Persistent link: https://www.econbiz.de/10002763990
Persistent link: https://www.econbiz.de/10012266050
-day time-based pricing where they charge higher prices during congested peak hours. Such industry trend along with the … time-based pricing. We present a model of a two-stage dynamic game between two retailers that competes for congestion …-based pricing. Specifically, depending on the consumers' level of congestion aversion and retailers' myopia, retailers can both …
Persistent link: https://www.econbiz.de/10014087779
Persistent link: https://www.econbiz.de/10008797094
Persistent link: https://www.econbiz.de/10008841608
Persistent link: https://www.econbiz.de/10003679083
Persistent link: https://www.econbiz.de/10009503669