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~subject:"Retail trade"
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Consumer anger: a label in sea...
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Retail trade
Consumer behaviour
83,165
Konsumentenverhalten
80,685
Service quality
21,688
Dienstleistungsqualität
20,937
Customer satisfaction
15,488
Kundenzufriedenheit
13,904
Relationship marketing
12,661
Beziehungsmarketing
12,582
Theorie
10,800
Emotion
10,740
Theory
10,592
Brand management
7,868
Markenführung
7,820
Brand image
6,966
Markenimage
6,919
USA
6,637
United States
6,346
Online-Handel
5,994
Online retailing
5,980
Deutschland
5,461
Social Web
5,264
Social web
5,261
Germany
5,114
Online-Marketing
4,735
Internet marketing
4,722
Einzelhandel
4,495
Brand
4,372
Markenartikel
4,356
Electronic Commerce
4,113
Experiment
4,089
E-commerce
3,988
Werbewirkung
3,794
Advertising effects
3,754
Verbraucherverhalten
3,589
Advertising
3,135
Vertrauen
3,123
Confidence
3,104
Werbung
3,039
Virales Marketing
3,018
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Grewal, Dhruv
27
Gázquez-Abad, Juan Carlos
24
Pantano, Eleonora
24
Martínez-López, Francisco J.
20
Schramm-Klein, Hanna
20
Gil Saura, Irene
18
Swoboda, Bernhard
18
Das, Gopal
17
Gijsbrechts, Els
16
Zielke, Stephan
16
Roggeveen, Anne L.
14
Steinmann, Sascha
14
Khare, Arpita
13
Rajagopal
12
Sands, Sean
12
Teller, Christoph
12
Ailawadi, Kusum L.
11
Brengman, Malaika
11
Campo, Katia
11
Diallo, Mbaye Fall
11
Nordfält, Jens
11
Richards, Timothy J.
11
Willems, Kim
11
Carpenter, Jason M.
10
Chebat, Jean-Charles
10
Chintagunta, Pradeep K.
10
Dennis, Charles
10
Geyskens, Inge
10
Rudolph, Thomas
10
Wagner, Gerhard
10
Bang, Nguyen
9
Calvo-Porral, Cristina
9
Dekimpe, Marnik G.
9
Gielens, Katrijn
9
Loureiro, Sandra Maria Correia
9
Noble, Stephanie M.
9
Rabinovich, Elliot
9
Stobart, Jon
9
Verhoef, Peter C.
9
Breugelmans, Els
8
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7
National Bureau of Economic Research
4
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3
Stellenbosch University / Bureau for Economic Research
3
The Nielsen Company (Germany)
3
IGI Global
2
Nordic Council of Ministers
2
A. C. Nielsen Company <Schaumburg, Ill.>
1
Accenture GmbH <Kronberg im Taunus>
1
Advertising and Consumer Psychology Conference <25, 2006, Houston, Tex.>
1
Bargeldsymposium <2., 2014, Frankfurt am Main>
1
Bauhaus-Universität Weimar / Institut für Europäische Urbanistik
1
Bundesarbeitsgemeinschaft der Mittel- und Großbetriebe des Einzelhandels
1
Cape Town / Technical Management Services
1
Central Co-Operative Council
1
Deutsche Bundesbank
1
Econ Consult, Wirtschafts- und Sozialwissenschaftliche Beratungsgesellschaft <Köln>
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Gesellschaft für Konsum-, Markt- und Absatzforschung
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Goethe-Universität Frankfurt am Main
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1
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1
Harvard University, Graduate School of Business Administration, Division of Research
1
Institut for Graenseregionsforskning
1
Institut für Handelsforschung <Köln>
1
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1
International Conference on Advances in National Brand and Private Label Marketing (NB&PL) <10., 2023, Barcelona>
1
International Conference on National Brand & Private Label Marketing <1., 2014, Barcelona>
1
International Conference on Research on National Brand & Private Label Marketing <4., 2017, Barcelona>
1
International Conference on Research on National Brand & Private Label Marketing <5., 2018, Barcelona>
1
International Conference on Research on National Brand & Private Label Marketing <6., 2019, Barcelona>
1
International Conference on Research on National Brand & Private Label Marketing <9., 2022, Barcelona>
1
KPMG Deutsche Treuhand-Gesellschaft Aktiengesellschaft Wirtschaftsprüfungsgesellschaft / Niederlassung Köln
1
Kanada / Statistics Canada
1
London School of Economics and Political Science
1
Maastricht Research School of Economics of Technology and Organizations
1
Magistrat der Stadt Wien
1
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Journal of retailing and consumer services
487
Journal of retailing
145
Journal of business research : JBR
128
International journal of retail & distribution management
124
The international review of retail, distribution and consumer research
116
International journal of retail and distribution management
70
International journal of electronic marketing and retailing : IJEMR
37
Psychology & marketing
36
European journal of operational research : EJOR
34
Management science : journal of the Institute for Operations Research and the Management Sciences
32
European journal of marketing : EJM
28
International Journal of Retail & Distribution Management
28
Marketing intelligence & planning
26
The journal of services marketing
26
Journal of the Academy of Marketing Science
25
Journal of marketing
24
International journal of production economics
23
International journal of consumer studies
22
International journal of Indian culture and business management
21
European retail research
18
International journal of research in marketing : IJRM ; official journal of the European Marketing Academy
18
SpringerLink / Bücher
18
The journal of consumer marketing
18
Asia Pacific journal of marketing and logistics
17
Journal of strategic marketing
17
Marketing : ZFP ; journal of research and management
17
Marketing science : the marketing journal of the Institute for Operations Research and the Management Sciences
17
Cogent business & management
16
Journal of global scholars of marketing science : bridging Asia and the world ; JGSMS
16
International journal of production research
15
Journal of fashion marketing and management
15
Production and operations management : an international journal of the Production and Operations Management Society
15
The service industries journal
15
Journal of marketing management : JMM ; journal of the Academy of Marketing
14
Journal of research in interactive marketing : interactive marketing and computer-mediated communication
14
The journal of product & brand management
14
Manufacturing & service operations management : M & SOM
13
Technological forecasting & social change : an international journal
13
History of retailing and consumption
12
Journal of marketing management : MM
12
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Source
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ECONIS (ZBW)
4,397
Other ZBW resources
54
USB Cologne (EcoSocSci)
2
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1
The effects of apologies for service failures in the global online retail
Sengupta, Sanchayan
;
Ray, Daniel
;
Trendel, Olivier
;
Van …
- In:
International journal of electronic commerce : IJEC
22
(
2018
)
3
,
pp. 419-445
Persistent link: https://www.econbiz.de/10011884544
Saved in:
2
Analyzing service failures when shopping for supplements online among college students
Uitz, Thomas O.
;
Jančíková, Eva
- In:
Management : journal of contemporary management issues
27
(
2022
)
1
,
pp. 17-30
Persistent link: https://www.econbiz.de/10013502509
Saved in:
3
Receiving, recording, and responding to customer complaints : the effects of formalizing customer complaint handling policies in retail firms
Shooshtari, Nader H.
;
Stan, Simona
;
Clouse, Shawn F.
- In:
Services marketing quarterly
39
(
2018
)
3
,
pp. 225-239
Persistent link: https://www.econbiz.de/10011940195
Saved in:
4
The effect of justice in the history of loyalty : a study in failure recovery in the retail context
Lopes, Evandro Luiz
;
Silva, Marcos Antonio da
- In:
Journal of retailing and consumer services
24
(
2015
),
pp. 110-120
Persistent link: https://www.econbiz.de/10010528597
Saved in:
5
Satisfaction with service recovery : moderating effect of age in word-of-mouth
Moliner-Velázquez, Beatriz
;
Ruiz-Molina, María-Eugenia
; …
- In:
The journal of consumer marketing
32
(
2015
)
6
,
pp. 470-484
Persistent link: https://www.econbiz.de/10011485855
Saved in:
6
Engaging the avatar : the effects of authenticity signals during chat-based service recoveries
Esmark Jones, Carol L.
;
Hancock, Tyler
;
Kazandjian, Brett
; …
- In:
Journal of business research : JBR
144
(
2022
),
pp. 703-716
Persistent link: https://www.econbiz.de/10013185032
Saved in:
7
Relationship between customer loyalty and service failure, service recovery and switching costs in online retailing
Kamble, Aakash Ashok
;
Walvekar, Shubhangi
- In:
International journal of business information systems : …
32
(
2019
)
1
,
pp. 56-72
Persistent link: https://www.econbiz.de/10012154594
Saved in:
8
Customer responses to frontline employee complaining in retail service environments : the role of perceived impropriety
Locander, Jennifer A.
;
White, Allyn
;
Newman, Christopher L.
- In:
Journal of business research : JBR
107
(
2020
),
pp. 315-323
Persistent link: https://www.econbiz.de/10012156764
Saved in:
9
Retail "save the sale" tactics : consumer perceptions of in-store logistics service recovery
Peinkofer, Simone T.
;
Esper, Terry L.
;
Smith, Ronn J.
; …
- In:
Journal of business logistics
43
(
2022
)
2
,
pp. 238-264
Persistent link: https://www.econbiz.de/10013347440
Saved in:
10
Would compensation be necessary? : the importance of service recovery strategy in e-retail delivery problems
Yunus, Erlinda Nusron
- In:
The international journal of productivity and …
72
(
2023
)
5
,
pp. 1286-1303
Persistent link: https://www.econbiz.de/10014307857
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