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The mediating impact of stickiness and loyalty on word-of-mouth promotion of retail websites : a consumer perspective

Roy, Sanjit Kumar; Lassar, Walfried M.; Butaney, Gul T. - In: European journal of marketing : EJM 48 (2014) 9/10, pp. 1828-1849

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Fashion brands on retail websites : customer performance expectancy and e-word-of-mouth

Loureiro, Sandra M. C.; Cavallero, Luisa; Miranda, … - In: Journal of retailing and consumer services 41 (2018), pp. 131-141

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Impact of product assortment, perceived service quality, website quality, and customer reviews on customer happiness and word of mouth

Shriedeh, Fayez Bassam; Hanaysha, Jalal Rajeh; … - In: Pakistan journal of commerce and social sciences 18 (2024) 1, pp. 157-180

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Interceding of repurchase intention between e-loyalty and word of mouth advocacy : a study of behavioural consequences and antecedents of e-loyalty

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Satisfaction with service recovery : moderating effect of age in word-of-mouth

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The impact of customer value types on customer outcomes for different retail formats

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Customer engagement through omnichannel retailing : the effects of channel integration quality

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A Bayesian examination of the relationship of internal and external touchpoints in the customer experience process across various service environments

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The impact of online shopping convenience on satisfaction, loyalty, and word-of-mouth in Indian context

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Customer experience in online shopping : a structural modeling approach

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