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An examination of the effects of omni-channel service offerings on retailer performance
Jones, Angela L.; Miller, Jason W.; Griffis, Stanley E.; … - In: International journal of physical distribution and … 52 (2022) 2, pp. 150-169
Persistent link: https://www.econbiz.de/10013173425
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The effect of perceptions of justice in returns on satisfaction and attitudes toward the retailer
Jones, Angela L.; Miller, Jason; Whipple, Judith M.; … - In: International journal of physical distribution and … 54 (2024) 1, pp. 40-60
Persistent link: https://www.econbiz.de/10014466376
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The customer consequences of returns in online retailing : an empirical analysis
Griffis, Stanley E.; Rao, Shashank; Goldsby, Thomas J.; … - In: Journal of operations management 30 (2012) 4, pp. 282-294
Persistent link: https://www.econbiz.de/10009550082
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The impact of distribution channel decisions and repeated stockouts on manufacturer and retailer performance
Rosales, Claudia R.; Whipple, Judith M.; Blackhurst, … - In: IEEE transactions on engineering management : EM 66 (2019) 3, pp. 312-324
Persistent link: https://www.econbiz.de/10012060877