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Service quality and price perceptions by internet retail customers : linking the three stages of service interaction

Cho, Yun Kyung - In: Journal of service research : JSR 17 (2014) 4, pp. 432-445

Persistent link: https://www.econbiz.de/10010432161

Fashion brands on retail websites : customer performance expectancy and e-word-of-mouth

Loureiro, Sandra M. C.; Cavallero, Luisa; Miranda, … - In: Journal of retailing and consumer services 41 (2018), pp. 131-141

Persistent link: https://www.econbiz.de/10011808565

Manufacturer's quality improvement and retailer's In-store service in the presence of customer returns

Guo, Xiongfei; Chen, Jing - In: Transportation research / E : an international journal 177 (2023), pp. 1-22

Persistent link: https://www.econbiz.de/10014419329

Customers' perceptions as an antecedent of satisfaction with online retailing services

Mwencha, Peter; Muathe, Stephen - In: Journal of marketing and consumer behaviour in emerging … (2018) 1, pp. 4-27

The assessment of antecedents of customer satisfaction has become very important for the success of online retailing services. This paper reports the results of a study that investigated the antecedent role of customers' perceptions vis-a-vis satisfaction with online retailing services. While...

Persistent link: https://www.econbiz.de/10012116963

The relationship between store performance and store managers perceptions of their customer services

Terblanche, Nic S. - In: Journal of euromarketing 23 (2014) 4, pp. 5-18

Persistent link: https://www.econbiz.de/10010497686

Perceptions of others, mindfulness, and brand experience in retail service setting

Ngo, Liem Viet; Northey, Gavin; Duffy, Sarah; Hoang Thi … - In: Journal of retailing and consumer services 33 (2016), pp. 43-52

Persistent link: https://www.econbiz.de/10011598567

The value of visual quality and service quality to augmented reality enabled mobile shopping experience

David, Alsius; Senn, William D.; Peak, Daniel A.; … - In: Quality management journal : QMJ 28 (2021) 3, pp. 116-127

Persistent link: https://www.econbiz.de/10012584868

A structural relationship model of factors affecting customer loyalty for retail convenience store business in Bangkok, Thailand

Ratana Klankaew; Vinai Panjakajornsak - In: Journal for global business advancement : JGBA 10 (2017) 4, pp. 349-369

Persistent link: https://www.econbiz.de/10011817853

Influence of retailers' website system quality factors on online shopping in South Africa

Hung-Joubert, Yu-Ting; Erdis, Cindy - In: African journal of science, technology, innovation and … 11 (2019) 2, pp. 211-221

Persistent link: https://www.econbiz.de/10012172612

Ranking of critical success factors for online retailing by TOPSIS approach

Singh, Shaina; Singh, Rajesh K.; Seth, Nitin - In: International journal of productivity and quality … 21 (2017) 3, pp. 359-374

Persistent link: https://www.econbiz.de/10011751226

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