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Effects of retailers' service quality and legitimacy on behavioral intention : the role of emotions during COVID-19

Yang, Kiseol; Kim, Jiyoung; Min, Jihye; … - In: The service industries journal 41 (2021) 1/2, pp. 84-106

Persistent link: https://www.econbiz.de/10012483665

Consumers going online for big-box retailers : exploring the role of feeling disconnected during a pandemic

Youn, Song-yi; Rana, Md. Rafiqul Islam; Kopot, Caroline - In: International journal of consumer studies 46 (2022) 6, pp. 2383-2403

Persistent link: https://www.econbiz.de/10013412502

COVID-19 pandemic shopping experience in Saudi Arabia : scale development and validation for Muslim customers

Zia, Adil; Kalia, Prateek - In: Journal of Islamic marketing 15 (2024) 1, pp. 1-21

Persistent link: https://www.econbiz.de/10014451834

Stocking up and stocking out : food retail stock-outs, consumer demand, and prices during the COVID-19 pandemic in 2020

McLaughlin, Patrick W.; Stevens, Alexander; Arita, Shawn; … - In: Applied economic perspectives and policy 45 (2023) 3, pp. 1618-1633

Persistent link: https://www.econbiz.de/10014335461

The effect of a partnership franchising model on consumer satisfaction for a large German cooperative retail chain before and during the COVID-19 pandemic

Bachmann, Severin; Reichel, Richard; Wrede, Matthias - In: Zeitschrift für das gesamte Genossenschaftswesen : ZfgG 73 (2023) 2, pp. 105-130

Persistent link: https://www.econbiz.de/10014371781

Qualitative analysis of customer behavior in the retail industry during the COVID-19 pandemic : a word-cloud and sentiment analysis approach

Stanca, Liana; Dabija, Dan Cristian; Campian, Veronica D. - In: Journal of retailing and consumer services 75 (2023), pp. 1-11

Persistent link: https://www.econbiz.de/10014373382

Analyzing the influence of COVID-19 on the E-commerce customer's retail experience in the supermarket industry : insights from Brazil

Cunha, Beatriz Moschetta; Lettieri, Carolina Kato; … - In: Logistics 7 (2023) 3, pp. 1-14

Background: E-commerce's convenience, speed, and ability to overcome geographical barriers have made it increasingly popular across industries. This study analyzed the impact of the COVID-19 pandemic on customer experience and satisfaction in supermarket retail e-commerce in the Brazilian...

Persistent link: https://www.econbiz.de/10014393346

Sustainable retailing performance of Zara during COVID-19 pandemic

Shabir, Suheela; AlBishri, Norah Ali - In: Inventi impact: international trade (2021) 3, pp. 185-201

Persistent link: https://www.econbiz.de/10012872473

Competing during a pandemic? : retailers’ ups and downs during the COVID-19 outbreak

Pantano, Eleonora; Pizzi, Gabriele; Scarpi, Daniele; … - In: Journal of business research : JBR 116 (2020), pp. 209-213

Persistent link: https://www.econbiz.de/10012257570

Retail store industrial supply sales during COVID-19 pandemic

Méndez-Torres, Brenda-Alejandra; Cano-Olivos, Patricia - In: Global journal of business research : GJBR 15 (2021) 1, pp. 67-76

Persistent link: https://www.econbiz.de/10012671265

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