Product returns is a widespread phenomenon associated with online retailing, where both consumer behavior and retailers' operation decisions are inextricable topics. To improve the returns experience, retailers have forayed into omnichannel return operations and consumers are sophisticated...

We quantify the extent to which lottery spending, play timing, game choice, and number selection vary with players' level of income, and how such variations affect their earnings and ticket retailers' revenues. While prior research has shown that poorer consumers spend a higher proportion of...