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~subject:"Retail trade"
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Retail trade
Consumer behaviour
83,856
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81,408
Relationship marketing
26,432
Beziehungsmarketing
25,757
Service quality
21,800
Dienstleistungsqualität
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Theorie
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Theory
15,153
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11,248
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11,136
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10,666
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10,061
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USA
8,116
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7,855
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6,889
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6,422
Online retailing
6,405
Social Web
6,377
Social web
6,374
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5,602
Internet marketing
5,572
Experiment
5,250
Brand
5,211
Markenartikel
5,193
Electronic Commerce
5,101
Einzelhandel
4,983
E-commerce
4,921
Marketingmanagement
4,367
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4,338
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4,045
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Grewal, Dhruv
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Gil Saura, Irene
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Das, Gopal
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Khare, Arpita
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Rajagopal
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11
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Diallo, Mbaye Fall
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Richards, Timothy J.
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Willems, Kim
11
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10
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10
Chebat, Jean-Charles
10
Chintagunta, Pradeep K.
10
Dennis, Charles
10
Geyskens, Inge
10
Noble, Stephanie M.
10
Verhoef, Peter C.
10
Wagner, Gerhard
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Bang, Nguyen
9
Chen, Jing
9
Dabija, Dan-Cristian
9
Gielens, Katrijn
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IGI Global
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International Conference on Advances in National Brand and Private Label Marketing (NB&PL) <10., 2023, Barcelona>
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1
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1
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1
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1
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1
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1
KPMG Deutsche Treuhand-Gesellschaft Aktiengesellschaft Wirtschaftsprüfungsgesellschaft / Niederlassung Köln
1
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Journal of retailing and consumer services
531
Journal of retailing
161
International journal of retail & distribution management
137
Journal of business research : JBR
134
The international review of retail, distribution and consumer research
125
International journal of retail and distribution management
73
International journal of electronic marketing and retailing : IJEMR
40
European journal of operational research : EJOR
39
Management science : journal of the Institute for Operations Research and the Management Sciences
35
Psychology & marketing
35
European journal of marketing : EJM
30
The journal of services marketing
30
International Journal of Retail & Distribution Management
29
Journal of the Academy of Marketing Science
27
Marketing intelligence & planning
27
International journal of production economics
25
Journal of marketing
24
International journal of consumer studies
23
SpringerLink / Bücher
23
Asia Pacific journal of marketing and logistics
21
International journal of research in marketing : IJRM ; official journal of the European Marketing Academy
21
Journal of strategic marketing
21
European retail research
20
International journal of Indian culture and business management
20
Cogent business & management
18
The journal of consumer marketing
18
The service industries journal
18
Marketing : ZFP ; journal of research and management
17
Marketing science : the marketing journal of the Institute for Operations Research and the Management Sciences
17
Production and operations management : an international journal of the Production and Operations Management Society
17
The journal of product & brand management
17
International journal of production research
16
Journal of global scholars of marketing science : bridging Asia and the world ; JGSMS
16
Omega : the international journal of management science
16
Journal of fashion marketing and management
15
Journal of marketing management : JMM ; journal of the Academy of Marketing
14
Journal of research in interactive marketing : interactive marketing and computer-mediated communication
14
Services marketing quarterly
14
Technological forecasting & social change : an international journal
14
The journal of brand management : an international journal
14
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ECONIS (ZBW)
4,873
Other ZBW resources
60
USB Cologne (EcoSocSci)
2
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1
The effects of apologies for service failures in the global online retail
Sengupta, Sanchayan
;
Ray, Daniel
;
Trendel, Olivier
;
Van …
- In:
International journal of electronic commerce : IJEC
22
(
2018
)
3
,
pp. 419-445
Persistent link: https://www.econbiz.de/10011884544
Saved in:
2
Engaging the avatar : the effects of authenticity signals during chat-based service recoveries
Esmark Jones, Carol L.
;
Hancock, Tyler
;
Kazandjian, Brett
; …
- In:
Journal of business research : JBR
144
(
2022
),
pp. 703-716
Persistent link: https://www.econbiz.de/10013185032
Saved in:
3
Receiving, recording, and responding to customer complaints : the effects of formalizing customer complaint handling policies in retail firms
Shooshtari, Nader H.
;
Stan, Simona
;
Clouse, Shawn F.
- In:
Services marketing quarterly
39
(
2018
)
3
,
pp. 225-239
Persistent link: https://www.econbiz.de/10011940195
Saved in:
4
Relationship between customer loyalty and service failure, service recovery and switching costs in online retailing
Kamble, Aakash Ashok
;
Walvekar, Shubhangi
- In:
International journal of business information systems : …
32
(
2019
)
1
,
pp. 56-72
Persistent link: https://www.econbiz.de/10012154594
Saved in:
5
Customer responses to frontline employee complaining in retail service environments : the role of perceived impropriety
Locander, Jennifer A.
;
White, Allyn
;
Newman, Christopher L.
- In:
Journal of business research : JBR
107
(
2020
),
pp. 315-323
Persistent link: https://www.econbiz.de/10012156764
Saved in:
6
Analysing the fulfilment of service recovery paradox in retailing
Fayos-Gardó, Teresa
;
Moliner-Velázquez, Beatriz
; …
- In:
The international review of retail, distribution and …
27
(
2017
)
4
,
pp. 369-389
Persistent link: https://www.econbiz.de/10011772407
Saved in:
7
Would compensation be necessary? : the importance of service recovery strategy in e-retail delivery problems
Yunus, Erlinda Nusron
- In:
The international journal of productivity and …
72
(
2023
)
5
,
pp. 1286-1303
Persistent link: https://www.econbiz.de/10014307857
Saved in:
8
Role of attributes in influencing customer satisfaction : a study with reference to jewellery stores in Chennai
Murthy, Kota Sreenivasa
;
Kumar, K. Sai
- In:
International journal of business competition and …
8
(
2023
)
3
,
pp. 132-146
Persistent link: https://www.econbiz.de/10015064260
Saved in:
9
Female customers' expectation of the service offering and their perception of the service quality in an emerging clothing market
Erasmus, Alet C.
;
Grabowski, Andrea
- In:
International journal of consumer studies
37
(
2013
)
1
,
pp. 2-12
Persistent link: https://www.econbiz.de/10009713929
Saved in:
10
Effects of customer gender and mode of dress on service response received in retail establishments
Leigh, James H.
;
Herndon, Neil C.
;
Kantak, Donna Massey
- In:
Journal of marketing channels : ... distribution …
20
(
2013
)
3/4
,
pp. 239-259
Persistent link: https://www.econbiz.de/10009792117
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