Concessionaires(shops‐within‐shops) have long been a feature of the department store and more recently of the “superstore”. This article examines the use by two major retailers, Tesco and Debenhams, of concessionaires as a strategic option, to create “breathing space” for themselves...

One important arena for the study of the impact of larger retailers is, in the UK, the market town. This paper shows how locational policies of larger retailers – akin to WalMart openings in the US Midwest – are affecting these traditional towns in rural areas. The paper takes a case study...

Store incentivisation and reward schemes are an increasingly common aspect of UK grocery retailing with most large‐scale operators investing in such schemes. Despite their popularity many researchers have questioned whether or not store loyalty schemes do, indeed, deliver in terms of...

Japan has a large number of credit cards on issue and many of these are issued by Japanese retailers. Two such retailers, Saison and Daiei, illustrate why and by what means Japanese retailers have entered the credit card market. This provides the backdrop to an explanation of how those major...

The context for this paper is the growth of the out‐of‐town superstore and the subsequent decline of the town centre. It examines the development of a town centre loyalty card programme in the town of Leominster and reports on both quantitative and qualitative research carried out to assess...

Over the last five years, a great deal of attention has been paid to the genesis of what have come to be termed local loyalty cards. Researches the development of the pioneering card – based in Leominster, Herefordshire. This programme of research has led to contacts with a large number of...