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The Development and Measurement of a Customer Satisfaction Index (E-CSI) in Electronic Banking: An Application to the Central Vietnam Region
Van Huy, Le; Long, Pham; O'Connor, Aidan; Tuyen, Pham Dinh - In: International Journal of Strategic Decision Sciences (IJSDS) 8 (2017) 3, pp. 45-58
influencing on banking website quality, its relationship to customer satisfaction and retention, this article suggests the …
Persistent link: https://www.econbiz.de/10012047516
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Keeping Adult Education in the Mix: Using the Marketing Mix to Foster Viable and Sustainable Graduate Programs for Adult Learners
Taylor, Jonathan E.; Andrews, Josie L. - In: International Journal of Technology and Educational … 7 (2017) 1, pp. 26-37
Generally, educators dislike marketing their programs and have traditionally operated on a “build it and they will come” principle. This method is potentially jeopardizing the sustainability of adult education graduate programs throughout the United States, resulting in some graduate...
Persistent link: https://www.econbiz.de/10012048409
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Communication and Gamification in the Web-Based Foreign Language Educational System: Web-Based Foreign Language Educational System
Osipov, Ilya V.; Volinsky, Alex A.; Nikulchev, Evgeny; … - In: International Journal of Web-Based Learning and … 11 (2016) 4, pp. 22-34
The paper describes development of the educational online web communication platform for teaching and learning foreign languages. The main objective was to develop a web application for teaching foreigners to understand casual fluent speech. The system is based on the time bank principle,...
Persistent link: https://www.econbiz.de/10012048644
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Military retention incentives: Evidence from the Air Force selective reenlistment bonus
Joffrion, Justin; Wozny, Nathan - 2015
quickly, raising interest in research that estimates the effect of the SRB on retention. While this literature has … estimate the effect of the SRB on retention rates. We exploit variation in bonus levels within skill groups, control for …
Persistent link: https://www.econbiz.de/10011418264
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Reservation wage of female volunteer community health workers in Dhaka urban slums: A bidding game approach
Alam, Khurshid; Tasneem, Sakiba; Huq, Molla - In: Health Economics Review 4 (2014) 16, pp. 1-10
which commonly use volunteer CHWs, and where poor retention and performance is a common issue due to erratic and performance …-based income. So, the study has implications in improving retention of health workers as well as their level of performance. The …
Persistent link: https://www.econbiz.de/10011599797
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The evaluation of business relationships from the buyer's perspective: antecedents to the consideration set for supplier replacement in the South African advertising industry
Van Rensburg, Mari Jansen - 2008
agencies, and an emerging body of literature emphasizing customer loyalty and retention, advertising agency … effects that engender retention and loyalty, especially for services, whereby evaluative as well as relational factors can … more complete, integrated view of customer retention and its determinants.A heuristic model was developed with …
Persistent link: https://www.econbiz.de/10009457742
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Employee tenure and the nationality of joint ventures in China
Zimmermann, Angelika; Liu, Xiaohui; Buck, Trevor - 2009
The retention of qualified Chinese employees is an increasing concern for managers inChina today. Various studies have … highlighted the rise of turnover rates, and many havesuggested how human resource practices can help promote retention. However …
Persistent link: https://www.econbiz.de/10009461346
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Studi Implementasi Sistem Berbasis Balanced Scorecard Dalam Upaya Peningkatan Kinerja Rumah Sakit PMI Aceh Utara Di Lhokseumawe
Anwar - 2011
retention of employee is increase, and show the PMI Hospital has not yet maintain the turn off. The productivity of employee is … 2006 - 2008 that indicates a good results, except GDR, NDR, BOR per space and employee retention in 2006 - 2009 that …
Persistent link: https://www.econbiz.de/10009464119
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Staff Retention Factors in the Not-for-profit Sector: An Examination of a Western Australian Community Organisation
Colleran, Nurdan; Gilchrist, David; Morris, Charlotte Lucy - 2010
challenges associated with the recruitment and retention of competent, experienced and committed staff. Unlike government and … recruitment and retention with more creativity than perhaps is required of organisations in the other two sectors of the … economic conditions based on resource exploitation make recruitment and retention, even in the context of the recently reduced …
Persistent link: https://www.econbiz.de/10009480723
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Determinants of Faculty Retention: A Study of Engineering and Management Institutes in the State of Uttar Pradesh and NCR Delhi
Singh, Rajkumar; Mittal, R. K. - 2017
retention of talented faculty becomes crucial. However, due to demand exceeding the supply, heavy faculty turnovers is being … observed in recent years. The present study examines the major factors on which the retention of faculty depends. To identify … the factors on which faculty retention depends, the existing literature has been thoroughly examined and the important …
Persistent link: https://www.econbiz.de/10011622092