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Interaktionen im Dienstleistungsmanagement - eine informationsökonomische Analyse
Roth, Stefan - In: Interaktionen im Dienstleistungsbereich, (pp. 35-66). 2001
Persistent link: https://www.econbiz.de/10001555417
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Vertrauen und Risiko in der Hausarzt-Patient-Beziehung : Analyse der theoretischen Grundlagen und empirische Überprüfung
Römer, Sylvie - 2008 - 1. Aufl.
Persistent link: https://www.econbiz.de/10003754977
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The influence of perceived risks on yacht voyagers' service appraisals : evaluating customer-to-customer interaction as a risk dimension
Paker, Neslihan; Gök, Osman - In: Journal of travel and tourism marketing 38 (2021) 6, pp. 582-596
Persistent link: https://www.econbiz.de/10012623380
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The influence of purchase-related risk perceptions on relationship commitment
Munnukka, Juha; Järvi, Pentti - In: International journal of retail & distribution management 43 (2015) 1, pp. 92-108
Persistent link: https://www.econbiz.de/10010510584
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Relationship stability, trust and relational risk in marketing channels : evidence from China
Liu, Yi; Li, Yuan; Tao, Lei; Wang, Ying - In: Industrial marketing management : the international … 37 (2008) 4, pp. 432-446
Persistent link: https://www.econbiz.de/10003733198
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Risk as moderator of the trust-loyalty relationship
Paulssen, Marcel; Roulet, Raphael; Wilke, Sina - In: European journal of marketing : EJM 48 (2014) 5/6, pp. 964-981
Persistent link: https://www.econbiz.de/10010388101
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Online bike: role of perceived technology, perceived risk, and institution-based trust on service usage via online trust
Yuliati, Lilik N.; Dradjat, Hasdevi A.; Simanjuntak, … - In: Cogent business & management 7 (2020) 1, pp. 1-19
online trust and service usage of online bike-sharing services in Indonesia. As many as 200 respondents were chosen through …
Persistent link: https://www.econbiz.de/10012626895
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The impact of brand prestige on trust, perceived risk, satisfaction, and loyalty in upscale restaurants
Jin, Naeyhun; Line, Nathaniel D.; Merkebu, Jerusalem - In: Journal of hospitality marketing & management 25 (2016) 5/6, pp. 523-546
Persistent link: https://www.econbiz.de/10011577818
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Investigating patient loyalty : an integrated framework for trust, subjective norm, image, and perceived risk (a case study in Depok, Indonesia)
Yarmen, Medi; Sik, Sumaedi; Bakti, I Gede Mahatma Yuda; … - In: International journal of quality and service sciences 8 (2016) 2, pp. 179-196
Persistent link: https://www.econbiz.de/10011587081
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The issues of risk, trust, and customer intention : a search for the relationship
Adiwijaya, Michael; Kaihatu, Thomas; Nugroho, Agustinus; … - In: Risk governance & control : financial markets & institutions 7 (2017) 1, pp. 82-90
Persistent link: https://www.econbiz.de/10011905780