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Performing audits in a service company that is implementing lean and ISO 14001 for environmental sustainability : a case study from Italy
Chiarini, Andrea; Cobelli, Nicola - In: Embracing Sustainability Management Through Excellence …, (pp. 194-199). 2024
Persistent link: https://www.econbiz.de/10014584574
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Does intensive social network management lead to positive effects in quality practices?
Bagur-Femenías, Llorenç; Perramon, Jordi; Barquero … - In: Total quality management & business excellence : an … 27 (2016) 11/12, pp. 1246-1260
Persistent link: https://www.econbiz.de/10011648376
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Current health of quality management practices in service sector SME : a case study of Pakistan
Kureshi, Nadeem; Qureshi, Faheem; Sajid, Ali - In: The TQM journal : the international review of … 22 (2010) 3, pp. 317-329
Persistent link: https://www.econbiz.de/10003978235
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The impact of TQM practices on learning organisation and customer orientation : a survey of small service organisations in Malaysia
Ang, Yueh-Sin; Lee, Voon-Hsien; Tan, Boon-In; Chong, … - In: International journal of services, economics and management 3 (2011) 1, pp. 62-77
Persistent link: https://www.econbiz.de/10008908355
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The impact of ISO 9001 effectiveness on the performance of service companies
Psomas, Evangelos L.; Pantouvakis, Angelos; … - In: Managing service quality : MSQ ; an international journal 23 (2013) 2, pp. 149-164
Persistent link: https://www.econbiz.de/10009728562
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Service quality orientation : a apporach to diffusing mindfulness in SMEs
Owusu-Frimpong, Nana; Nwankwo, Sonny - In: International journal of quality & reliability management 29 (2012) 6, pp. 681-698
Persistent link: https://www.econbiz.de/10009620488
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Exploring quality management practices and its pattern analysis in Indian service SMEs
Basu, Rana; Bhola, Prabha - In: Journal of enterprising culture 23 (2015) 2, pp. 199-235
Persistent link: https://www.econbiz.de/10011525537
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The strengthened business process matrix : a novel approach for guided continuous improvement at service-oriented SMEs
Aarnio, Teija - In: Knowledge and process management : the journal of … 22 (2015) 3, pp. 180-190
Persistent link: https://www.econbiz.de/10011471431
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Exploring antecedents of service innovation excellence in manufacturing SMEs
Mennens, Kars; Van Gils, Anita Elisabeth Jacqueline; … - 2016
Persistent link: https://www.econbiz.de/10011542938