risk losing out on tourist revenues. While the research into destination competitiveness and tourist loyalty is well … the potential effects of e-services in an inclusive model of destination loyalty towards the city of Leipzig (Germany …). The results of the path analysis indicate possibilities for e-services to increase both satisfaction and loyalty …

quality service. The dimensions predicting front-line employee satisfaction and loyalty were explored. Data was collected by … dimensions on satisfaction and loyalty. The results indicated that loyalty was best predicted by overall satisfaction, tangibles … and responsiveness. This study contributes to the understanding of service quality, satisfaction and employees’ loyalty …

satisfaction levels obtained and in client loyalty. …

In the era of digital economy customer satisfaction and loyalty are key factors for the establishment of good relations …

loyalty. The study confirmed that high levels of perceived corporate unethicality decrease consumer trust. This in turn … reduces consumer satisfaction, which ultimately has negative effects on customer loyalty. It was also revealed that, although …

In the today’s competitive world, the organizations’ survive depends on its customers. Indeed, customer loyalty is one … effective factors on the customers’ loyalty. Sometimes, there is a difference and gap between actual quality and desirable level … of quality. This gap can be effective on the customers’ loyalty negatively. This is why that the present study was aimed …

This study proposes a multiple mediation model to analyze the relationship between satisfaction and loyalty. The study … offerings – to a lesser extent – are significant mediators in the relationship between satisfaction and loyalty. …