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Measuring the impact of public service innovation on user satisfaction

Elida, Sri Syabanita; Listiyawati, Lilis; Zain, Desvira; … - 2023

Persistent link: https://www.econbiz.de/10014311969

Designing satisfying service encounters : website versus store touchpoints

Bolton, Ruth N.; Gustafsson, Anders; Tarasi, Crina O.; … - In: Journal of the Academy of Marketing Science 50 (2022) 1, pp. 85-107

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Fashion brands on retail websites : customer performance expectancy and e-word-of-mouth

Loureiro, Sandra M. C.; Cavallero, Luisa; Miranda, … - In: Journal of retailing and consumer services 41 (2018), pp. 131-141

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Effect of service recovery on customers' perceived justice, satisfaction, and word-of-mouth intentions on online shopping websites

Jung, Na Young; Seock, Yoo-Kyoung - In: Journal of retailing and consumer services 37 (2017), pp. 23-30

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The effect of service quality on customer satisfaction, loyalty, and happiness in five Asian countries

Gong, Taeshik; Yi, Youjae - In: Psychology & marketing 35 (2018) 6, pp. 427-442

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Responsible service employee behaviour and its impact on customer satisfaction during the coronavirus crisis

Oikarinen, Eeva-Liisa; Söderlund, Magnus - In: The international review of retail, distribution and … 32 (2022) 2, pp. 184-200

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Developing a decomposed alumni satisfaction model for higher education institutions

Hus, Sheng-Hsun; Wang, Yu-Che; Cheng, Chao-Jih; Chen, Yu-Fan - In: Total quality management & business excellence : an … 27 (2016) 9/10, pp. 979-996

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What changes in restaurant satisfaction during Covid-19? : an overview based on online reviews

Silva Farinha, Carlos; Tiago, Flávio Borges; Moreira … - In: Journal of tourism, sustainability and well-being 11 (2023) 1, pp. 13-26

Lately, online users have become avid content creators and consumers of brands and firms through reviews. These serve as sources to peers and reflect reviewers’ satisfaction levels with different elements of the experiences. Thus, online reviews are considered reliable sources of information...

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Measuring service quality : the student as primary consumer

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Dimensions of business-to-consumer (B2C) systems success in Kuwait : testing a modified DeLone and McLean IS success model in an e-commerce context

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