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~subject:"Satisfaction"
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Satisfaction
Beziehungsmarketing
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Consumer behaviour
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Customer satisfaction
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Dienstleistungsqualität
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Briggs, Elten
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Daugherty, Patricia J.
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Jaramillo, Fernando
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Landry, Timothy D.
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Noboa, Fabrizio
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The journal of business & industrial marketing
1
The service industries journal
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ECONIS (ZBW)
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A framework of satisfaction for continually delivered business services
Briggs, Elten
;
Landry, Timothy D.
;
Daugherty, Patricia J.
- In:
The journal of business & industrial marketing
31
(
2016
)
1
,
pp. 112-122
Persistent link: https://www.econbiz.de/10011539353
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2
Explicating customer orientation's influence on frontline employee satisfaction
Briggs, Elten
;
Jaramillo, Fernando
;
Noboa, Fabrizio
- In:
The service industries journal
35
(
2015
)
3
,
pp. 133-151
Persistent link: https://www.econbiz.de/10011296301
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