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Employees' perception about the effect of training on promotion : evidence from Lebanon
Al Khoury, Pierre; Al Kotob, Marwan; Iskandar, Chahd; … - In: Global journal of business research : GJBR 8 (2014) 2, pp. 23-31
Persistent link: https://www.econbiz.de/10010241266
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The effect of participatory training on satisfaction : the mediating role of effectiveness
Sri Murni Setyawati; Suliyanto, Suliyanto; Novandari, Weni - In: International journal of economic perspectives : IJEP 11 (2017) 3, pp. 1118-1126
Persistent link: https://www.econbiz.de/10012210899
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A wisdom-based salesforce development model : the role of wisdom in salesforce training and well-being
Oh, Hunhui; Oh, Joon-Hee - In: Journal of personal selling & sales management : JPSSM 41 (2021) 1, pp. 70-82
Persistent link: https://www.econbiz.de/10012483630
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The effect of frontline employees' personal self-disclosure on consumers' encounter experience
Andersson, Pernille K.; Gustafsson, Anders; Kristensson, Per - In: Journal of retailing and consumer services 30 (2016), pp. 40-49
Persistent link: https://www.econbiz.de/10011473141
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The effect of gaze on consumers' encounter evaluation
Andersson, Pernille; Wästlund, Erik; Kristensson, Per - In: International journal of retail & distribution management 44 (2016) 4, pp. 372-396
Persistent link: https://www.econbiz.de/10011515570
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The language backfire effect : how frontline employees decrease customer satisfaction through language use
Holmqvist, Jonas; Van Vaerenbergh, Yves; Lunardo, Renaud; … - In: Journal of retailing 95 (2019) 2, pp. 115-129
Persistent link: https://www.econbiz.de/10012102960
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Happy to see you : the positive effects of in-store service encounters on the satisfaction of older consumers
Berg, Hanna; Liljedal, Karina T.; Söderlund, Magnus; … - In: The international review of retail, distribution and … 33 (2023) 5, pp. 479-493
Persistent link: https://www.econbiz.de/10014558954
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Organizational practices to co-create value with family members engaged in service journeys of their loved ones
Verleye, Katrien; Holvoet, Sofie - In: Journal of service theory and practice 34 (2024) 2, pp. 319-340
Persistent link: https://www.econbiz.de/10014526078
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The multichannel customer’s service experience : building satisfaction and trust
Fernández-Sabiote, Estela; Román, Sergio - In: Service business 10 (2016) 2, pp. 423-445
Persistent link: https://www.econbiz.de/10011722327
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Training and life satisfaction : a disrupted pathway to better work
Tregaskis, Olga; Nandi, Alita - In: Transfer : the European review of labour and research ; … 29 (2023) 3, pp. 387-404
Persistent link: https://www.econbiz.de/10014632596