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Exit, tweets, and loyalty
Gans, Joshua; Goldfarb, Avi; Lederman, Mara - 2017
Hirschman's Exit, Voice, and Loyalty highlights the role of “voice” when individuals confront an unexpected deterioration in quality. Yet, voice has received little attention. To motivate our empirical analysis, we develop a simple model of voice as the equilibrium of a relational contract...
Persistent link: https://www.econbiz.de/10011646339
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Exit, tweets and loyalty
Gans, Joshua; Goldfarb, Avi; Lederman, Mara - 2017
Persistent link: https://www.econbiz.de/10011612639
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Preiszufriedenheit bei Innovationen : nachfrageorientierte Analyse am Beispiel der Tourismus- und Airlinebranche
Pohl, Alexander - 2004 - 1. Aufl.
Preisfindung bei Innovationen als Analysegegenstand im Marketing Preistheorie als theoretischer Bezugsrahmen und Entwicklung einer beziehungsorientierten Preistheorie als Analyserahmen Preiszufriedenheit und Innovationstypologie Modell zur Bildung und Wirkung von Preiszufriedenheit bei...
Persistent link: https://www.econbiz.de/10002403728
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Estimating adjustment costs with data on heterogeneous capital goods
Goolsbee, Austan; Gross, David B. - 1997
Persistent link: https://www.econbiz.de/10000652260
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The effect of service quality and expectations on customer complaints
Forbes, Silke J. - In: The journal of industrial economics 56 (2008) 1, pp. 190-213
Persistent link: https://www.econbiz.de/10003705586
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Service quality, service recovery, and financial performance : an analysis of the US airline industry
Sim, Khim Ling; Song, Chang Joon; Killough, Larry N. - In: Advances in management accounting : a research annual 18 (2010), pp. 27-53
Persistent link: https://www.econbiz.de/10003980703
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The competitive effects of firm exit : evidence from the US airline industry
Hüschelrath, Kai; Müller, Kathrin - 2012
We study the competitive effects of five liquidations and six mergers in the domestic U.S. airline industry between … efficiencies and entry-inducing effects are found to be strong enough to drive prices down to pre-exit levels. -- Airline industry …
Persistent link: https://www.econbiz.de/10009550127
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Structural estimation of sequential games of complete information
Blevins, Jason R. - In: Economic inquiry : journal of the Western Economic … 53 (2015) 2, pp. 791-811
Persistent link: https://www.econbiz.de/10011344628
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Measuring strategic firm interaction in product-quality choices : the case of airline flight frequency
Brueckner, Jan K.; Luo, Dan - 2013
variables approach, the paper estimates flight-frequency reaction functions, which relate an airline's frequency on a route to …
Persistent link: https://www.econbiz.de/10009690744
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The competitive effects of firm exit : evidence from the U.S. airline industry
Hüschelrath, Kai; Müller, Kathrin - In: Economics of transportation : the official journal of … 2 (2013) 2/3, pp. 72-85
Persistent link: https://www.econbiz.de/10010235615